Transformações do trabalho no serviço público: o caso dos técnicos em educação do Instituto Federal de Educação, Ciência e Tecnologia do Espírito Santo

• Ano de defesa: 2012
• Autor(a) principal: Souza, Sheila Ataíde Domingues de
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal do Espírito Santo; BR; Mestrado em Psicologia; UFES; Programa de Pós-Graduação em Psicologia
• Palavras-chave em Português: Work Psychology; Transformation of work; Public servants; Psychosocial effects; Psicologia do Trabalho; Transformações do trabalho; Servidores públicos; Repercussões psicossociais; Servidores públicos - Aspectos psicológicos; Psicologia; 159.9
• Link de acesso: http://repositorio.ufes.br/handle/10/6649

Work abet to the signification and structuring of material and symbolic life. Its rapid and intense transformation process, especially in the last three decades, results in psychosocial outcomes for all individuals involved in this dynamic. The studies on this subject in the field of Work Psychology coordinated with Occupational Health, despite recent advances, are still lacking in regard to the service sector, and particularly, to civil servants. Thus, this study aimed to identify and understand the psychosocial effects of the transformations of work for the technical-administrative staff who work in a public federal institution of education. The research adopted a qualitative approach, and used for data collection, interviews with a semi structured script and participant observation. Data analysis was based on the method of interpretation of meaning. The results indicate that in addition to the expansion and modernization of services rendered to society, civil servants are facing challenges related to the intensification of work, derived from its increasing complexity and the increase of responsibilities associated with inadequate staffing; the instability of the right to reducing working hours, which eases according to the variation in workload; in addition to environmental conditions which are incompatible with the institutional principles of excellence in providing services. Work processes have demanded a significant increase of workers cognitive and affective investment, besides an accurate management of emotional skills, resulting in certain circumstances, in pressures and strains on these workers. The accelerated process of change has generated also consequences for the professional identity of the servers, modifications of sociability in the workspace, with an increase of impersonality and individuality, reduction of living space and weakening of collective work. Through the visibility given to work processes in the public service, the study aims to help foster new possibilities of transforming reality, especially those aspects that show themselves to be on the opposite direction of a work which engenders life and health