As mídias sociais no contexto da comunicação digital das universidades brasileiras

• Ano de defesa: 2012
• Autor(a) principal: Silva, Diego Wander Santos da
• Orientador(a): Scroferneker, Cleusa Maria Andrade
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica do Rio Grande do Sul
• Programa de Pós-Graduação: Programa de Pós-Graduação em Comunicação Social
• Departamento: Faculdade de Comunicação Social
• País: BR
• Palavras-chave em Português: COMUNICAÇÃO SOCIAL; COMUNICAÇÃO ORGANIZACIONAL; UNIVERSIDADES - COMUNICAÇÃO; MÍDIA DIGITAL; REDES SOCIAIS; COMUNICAÇÃO DIGITAL
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::COMUNICACAO
• Link de acesso: http://tede2.pucrs.br/tede2/handle/tede/4497

The object of this research are the social medias in the context of digital organizational communication, while communication possibilities and/or information, formal and formalized, presents at the homepages of the websites and official portals of universities affiliated to the Council of Dean in Brazilian Universities (CRUB) . The study aims to investigate the adhesion or not of the IES (University Institutions of Education) in social media and discuss the practices of universities in the Metropolitan Area of Porto Alegre (RMPA) on these web spaces. The concern stems from the perception that presence is a growing phenomenon and these organizations, probably, do not have the clarity about the possible implications on the insertion on websites. We believe that universities have joined the social media, many times, by fad and the apparent request of presence as if the fact they were not present could meant lack of visibility. The work is anchored in the paradigm of complexity (MORIN, 2001) and it is entitled as exploratory research (GIL, 1999), since it is a subject with few theoretical and empirical studies, especially when we talk about social media in the context of universities. Regarding the methodological procedures after the theoretical review, we map the status of the presence in social media from 148 universities affiliated to the CRUB. Subsequently, we conducted research among Higher Education Institutions (IES) of the RMPA already included in the initial sample, and those which have profiles on these web spaces. We reflect on the presence and action, based on analyzes of the profiles for a month, and based on content that resulted from in-depth interviews of a semi-open survey (DUARTE, 2008), performed with the responsible for the social media work in these organizations. We realize that over 50% of IES s surveyed have joined at least in one of these media. Membership is more significant among private IES s, which refers 67.53% of the rate. In the second phase of the research, we note that there are good practices, innovative, but there are actions that compromise the performance of universities, when concepts like dialogue seem to be ignored, especially in one of those universities, even our tries to schedule the interview for this work, received no answer. We believe that we must be prepared to listen and talk, and some possible antagonisms can be centered on this fact. Similarly, differ from those universities that conceive the production of content for these spaces from the viewpoint of public interest with which they (dis) located on these websites. The outlook for the professionalization of that being, we expect that results of reflections (and other attitudes) about what really is wanted in spaces like Facebook, Twitter, YouTube, among others, trying to be really places of communication and interaction.