Continuance usage of mobile booking platforms in the travel sector

Bibliographic Details
Main Author: Meerbeek, Kevin Van
Publication Date: 2021
Format: Master thesis
Language: eng
Source: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Download full: http://hdl.handle.net/10362/126389
Summary: Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
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network_name_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
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spelling Continuance usage of mobile booking platforms in the travel sectorContinuance usageMobile booking platformsTravel industryExpectation - confirmation modelDissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies ManagementThe travel sector is growing year by year. Therefore, it is interesting to study on an individual level why people continue to use a mobile booking platform in the travel industry. In this study, we apply the ECM model with the determinants of perceived risk, user interface, word-of-mouth, brand image and perceived enjoyment to understand the continuance usage of mobile booking platforms. A survey was conducted among 255 participants with a focus on Belgium. Based on the level of significance, the results emphasize that brand-image, perceived enjoyment, and user interface have the most significant impact on the ECM model. In particular, the word-of-mouth moderator plays an important role. Theoretical and managerial implications and future work are included.Tam Chuem Vai, CarlosRUNMeerbeek, Kevin Van2021-10-20T12:43:36Z2021-10-072021-10-07T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/126389TID:202775860enginfo:eu-repo/semantics/embargoedAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2024-05-22T17:56:43Zoai:run.unl.pt:10362/126389Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T17:27:48.365279Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv Continuance usage of mobile booking platforms in the travel sector
title Continuance usage of mobile booking platforms in the travel sector
spellingShingle Continuance usage of mobile booking platforms in the travel sector
Meerbeek, Kevin Van
Continuance usage
Mobile booking platforms
Travel industry
Expectation - confirmation model
title_short Continuance usage of mobile booking platforms in the travel sector
title_full Continuance usage of mobile booking platforms in the travel sector
title_fullStr Continuance usage of mobile booking platforms in the travel sector
title_full_unstemmed Continuance usage of mobile booking platforms in the travel sector
title_sort Continuance usage of mobile booking platforms in the travel sector
author Meerbeek, Kevin Van
author_facet Meerbeek, Kevin Van
author_role author
dc.contributor.none.fl_str_mv Tam Chuem Vai, Carlos
RUN
dc.contributor.author.fl_str_mv Meerbeek, Kevin Van
dc.subject.por.fl_str_mv Continuance usage
Mobile booking platforms
Travel industry
Expectation - confirmation model
topic Continuance usage
Mobile booking platforms
Travel industry
Expectation - confirmation model
description Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
publishDate 2021
dc.date.none.fl_str_mv 2021-10-20T12:43:36Z
2021-10-07
2021-10-07T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/126389
TID:202775860
url http://hdl.handle.net/10362/126389
identifier_str_mv TID:202775860
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/embargoedAccess
eu_rights_str_mv embargoedAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron:RCAAP
instname_str FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron_str RCAAP
institution RCAAP
reponame_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
collection Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
repository.mail.fl_str_mv info@rcaap.pt
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