A APLICAÇÃO DA GESTÃO POR PROCESSOS EM UMA ORGANIZAÇÃO HOSPITALAR: UM ESTUDO DE CASO NO HOSPITAL JORGE VALENTE, SALVADOR-BA

• Ano de defesa: 2010
• Autor(a) principal: Grijó, Fabíola Azevedo
• Orientador(a): Silva, Mônica de Aguiar Mac-allister da
• Banca de defesa: Monteiro, Augusto de Oliveira , Santos, Ernani Marques dos
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Salvador
• Programa de Pós-Graduação: Programa de Pós-Graduação em Administração
• Departamento: Administração
• País: BR
• Palavras-chave em Português: Gestão por processos; Organização hospitalar; Gestão da Qualidade em organização hospitalar; Gestão por processos em organização hospitalar
• Palavras-chave em Inglês: Process Management; Hospital Organization; Quality Management in a Hospital; Process Management in a Hospital; Hospital Jorge Valente
• Área do conhecimento CNPq: CNPQ::CIENCIAS HUMANAS::EDUCACAO::PLANEJAMENTO E AVALIACAO EDUCACIONAL::AVALIACAO DE SISTEMAS, INSTITUICOES, PLANOS E PROGRAMAS EDUCACIONAIS
• Link de acesso: http://teste.tede.unifacs.br:8080/tede/handle/tede/85

Process Management, which is used in organizations from many different industries, is a system or organizational administration model designed for managing an organization focusing on processes, enabling an horizontal, systemic and integrated structure. This paper focus on analyzing the Process Management in a hospital organization and more specifically on understanding and featuring the application of Process Management in a hospital. The methodological strategy is divided in two steps: theoretical approach based on bibliographic research and an empiric study that has the Jorge Valente Hospital, in Salvador, Bahia, as subject; the methodology for studying this case is based on document research and personal interviews. It is possible to assess that applying and using Process Management involved not only Jorge Valente Hospital's senior executives, but also leaders and professionals from several hierarchical levels. In the case study it was observed the application of Process Management at Jorge Valente Hospital through indicators presented and validated by the staff. It was highlighted relevant aspects for the administration, e.g.: decentralization, advancements in leadership, hierarchy horizontalization, participative management and improvements for the patients.