UMA METODOLOGIA DE AUDITORIA DE RECURSOS HUMANOS, BASEADA NO PRÊMIO NACIONAL DA QUALIDADE (PNQ/2003) ITEM 6 PESSOAS

• Ano de defesa: 2003
• Autor(a) principal: Couto, Thadeu do
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Programa de Pós-graduação em Sistemas de Gestão; Segurança do Trabalho, Meio-ambiente, Gestão pela Qualidade Total
• Palavras-chave em Português: Auditoria; Recursos Humanos; Indicadores da Qualidade; audit; human resource; quality indicators; CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
• Link de acesso: https://app.uff.br/riuff/handle/1/21361

This dissertation shows a methodology in human resources auditing, based on the 5 basic functions of human resources, and have item 6 as a basic referential: Pessoas do Prêmio Nacional da Qualidade (PNQ) - Primeiros Passos para a Excelência/2003 (Persons of the National Prize of Quality (PQN) - First Steps for the Excellence/2003). It begins with a transcript from the audit in the world and in Brazil. Then it shows several definitions and comments about the way of action from financial, quality and human resources auditing. It exposes the methodology of the theorical model chosen and presentes the four segments from the HR audit. It shows a instrument created to measure: auditograma, and others used to support audit; cheeck list, reports, non-conformity, improvement plan of action, etc. It exposes 300 indicators used to evaluate the five macro-processes of human resources. Finally, it samples a pilot experience of human resources auditing carried out in a big commercial organization, and afterwards, conclude with the analysis and discussion of the results