Rotas digitalizadas: autonomia e controle no trabalho de entregadores por aplicativos em Araraquara - SP

• Ano de defesa: 2022
• Autor(a) principal: Jacobsem, Bruno Portari
• Orientador(a): Lima, Jacob Carlos
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de São Carlos; Câmpus São Carlos
• Programa de Pós-Graduação: Programa de Pós-Graduação em Sociologia - PPGS
• Palavras-chave em Português: Plataformização; Trabalho por aplicativo; Entregadores; Autonomia; Informalidade
• Palavras-chave em Inglês: Platformization; Work by app; Delivery workers; Autonomy; Informality
• Área do conhecimento CNPq: CIENCIAS HUMANAS::SOCIOLOGIA; CIENCIAS HUMANAS::SOCIOLOGIA::OUTRAS SOCIOLOGIAS ESPECIFICAS
• Link de acesso: https://repositorio.ufscar.br/handle/20.500.14289/16538

The insertion of digital technologies in business models in the last decades allowed the advance of the platformization process of several activities, granting new arrangements to the ambiguous relations between autonomy and control of work. Such is the case of delivery app workers – occupation that has been growing in Brazil since 2015 alongside the spread of "technology companies" mediating delivery services. Whereas control – now executed by diffuse and unknowable algorithms – appears to subsume to the possibilities of agency propounded by companies, autonomy is attached to the generalization of the entrepreneurial discourse and – formally magnified – it masks relations of subordination which may become evident throughout daily experiences of these workers distanced from a regulatory perspective of work. The objective of this dissertation was to characterize the relationship between both dimensions – autonomy and control – amidst working conditions of delivery app workers. The research was conducted with workers of this segment on four different platforms operating in the city of Araraquara (SP), whose reports allowed us to situate the reality of an autonomous "riding" life into the current context of exploitation and subordination of labor to capital.