Lean Healthcare : avaliação da aplicação do diagrama de espaguete em uma unidade pediátrica

• Ano de defesa: 2017
• Autor(a) principal: Penha, Heloisa Helena Robles
• Orientador(a): Zem-Mascarenhas, Silvia Helena
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de São Carlos; Câmpus São Carlos
• Programa de Pós-Graduação: Programa de Pós-Graduação em Enfermagem - PPGEnf
• Palavras-chave em Português: Enfermagem pediátrica; Fluxo de trabalho; Avaliação de resultados da assistência ao paciente
• Palavras-chave em Inglês: Pediatric nursing; Workflow; Patient outcome assessment
• Área do conhecimento CNPq: CIENCIAS DA SAUDE::ENFERMAGEM
• Link de acesso: https://repositorio.ufscar.br/handle/20.500.14289/9406

Hospitals are confronted with constant waste and activities that do not add value to their daily activities, related to aspects like communication, unnecessary movement of professionals, patients, material, information, besides well-written but useless protocols. To eliminate this waste and seek activities that truly add value in the hospital environment, the objective in this research was to assess the application of the Lean tool called the spaghetti diagram at a pediatric unit of a hospital in the interior of the State of São Paulo, Brazil. The flows were executed to analyze the applicability of the spaghetti diagram related to the best practices in a hospital environment, specifically the pediatric unit. During the research, it was perceived that the Lean spaghetti diagram can be applied in the hospital context, as the tool helps the managers visually to identify the main process improvements through the reorganization of the movements at the work unit, eliminating the waste in this process. It showed to be an effective and low-cost tool for the managers to use, which directly affects the quality of the medical-hospital service.