A resposta do consumidor à incongruência em anúncios publicitários e a influência da multiconectividade

• Ano de defesa: 2018
• Autor(a) principal: Silva, Renata Gonçalves Santos
• Orientador(a): Espartel, Lelis Balestrin
• Tipo de documento: Tese
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica do Rio Grande do Sul
• Programa de Pós-Graduação: Programa de Pós-Graduação em Administração e Negócios
• Departamento: Escola de Negócios
• País: Brasil
• Palavras-chave em Português: Anúncios Publicitários; Teoria dos Esquemas; Congruência; Lembrança; Atenção; Multiconectividade
• Área do conhecimento CNPq: CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
• Link de acesso: http://tede2.pucrs.br/tede2/handle/tede/8249

Advertising is an important communication tool between companies and consumers. However, in today's scenarios where consumers are increasingly multiconnected and have their attention divided among different technologies, the efficacy of ads might be jeopardized, as those tend to be viewed under conditions of low involvement. Since people's attention is disputed by various attractions, technological or not, marketing communications seek more creative ways to grab their audience. Thus, understanding the way that audio elements, such as the voice, can help to attract the attention of multiconnected consumers might be relevant to marketing communications. One way to try to get consumers' attention towards ads and generate recall is through information (in)congruency. Various theories have been implemented to explain the findings regarding the effects of using congruent or incongruent information in studies about advertising and consumers response, among them, the schema theory, which says that when a new information is received, a person tries to fit the information in mental schema. The results of this study corroborate the theory proposed by Mandler (1982) by providing evidence of better responses to advertisements with incongruent information. Specifically, taking into account the current scenario of intense multiconnectivity, the study shows that when the gender of the announcer’s voice and the product are incongruent, the attention to and recall of the ad are greater in comparison to these elements being congruent. Moreover, when the concurrent activities of the scenario of multiconnectivity are congruent (related), the capability of gaining attention is enhanced. However, this effect does not apply to recall of the ad. Overall, the findings point out a way of gaining attention and ensuring recall of ads especially in the midst of nowadays multiconnectivity. Thus they represent an initial understanding of the effects of the announcer’s voice over notably important variables (attention and recall), considering the current scenario of intense multiconnectivity which leads to low exclusive attention to advertisements.