A criação do framework de gestão de projetos 270º em uma instituição de ensino superior

• Ano de defesa: 2022
• Autor(a) principal: Lozada, Cristiano Rodrigues
• Orientador(a): Chaves, Marcirio Silveira
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica do Rio Grande do Sul
• Programa de Pós-Graduação: Programa de Pós-Graduação em Administração e Negócios
• Departamento: Escola de Negócios
• País: Brasil
• Palavras-chave em Português: Instituição de Ensino Superior; Gestão de Projetos; Framework
• Área do conhecimento CNPq: CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
• Link de acesso: https://tede2.pucrs.br/tede2/handle/tede/10291

In recent years, the area of Education, more precisely Higher Education Institutions (HEIs), has suffered contextual impacts in different aspects, such as market, society and technology. These challenges make HEIs seek new forms of management and governance. Given this scenario and seeking to help in the proposal of new ways to manage an HEI, Project Management (PM) can contribute effectively. It is necessary to take into account the main organizational objective that involves the HEI, which is to attend with great zeal the creation, innovation and dissemination of knowledge. It is a relevant point, but insufficient regarding the management and governance of the segment as an effective business, given that it was left out of the main objectives of the HEIs. It is worth mentioning the lack of literature on management directed to the business of the segment, which includes the lack of frameworks that deal with this more systemic, strategic and dynamic management, that is, there are no frameworks based on PM that can be used in HEIs with a bias focused on the administration of this segment. To try to contribute to this process of rethinking new forms of management and governance in HEIs, this dissertation aimed to create a framework (the FGP270º) to help managers unfamiliar with PM to identify three main phases in a project, they are: ) create a project; b) develop and monitor a project; and c) finalize a project. In each of these three phases, the FGP270° offers a conceptual basis that aims to contribute to practical actions, thus providing a more assertive and agile management and governance in the proposed projects. The research was qualitative, with an exploratory-prescriptive, inductive approach and used the DSR method to create the proposed framework. The FGP270º was created from: a) theoretical framework of the dissertation; b) analysis of data collected from interviews and focus group; and c) instantiation of a preliminary framework in the field. The validation criteria of the FGP270° applied were: if the artifact is usable, that is, if it brings solutions in its use. If it is understandable, in terms of the ease of understanding the artifact and if it is flexible to the point of being molded according to the needs of the project that will be developed. The results elucidated aspects such as: a) the impact of the context on the management and governance of the university; b) the challenges of university management and governance; c) GP in universities; and d) PM in the light of organizational strategy in universities. In line with these aspects, the FGP270° may have adherence in the university environment, as it proposes to provide a theoretical basis applicable in practice in the projects developed by managers. The theoretical contributions that emerged from the research were: a) the creation of the FGP270º b) the approximation of PM knowledge to the organizational segment of HEIs; c) the approximation between Organizational Strategy and Projects. Practical contributions include a) transforming concepts into practical actions; b) rethink ways of applying GP; c) place GP at a more strategic level with real deliverables to practice; d) the FGP270° presents a systemic thinking aligned with the organizational strategy; e) adoption of PM practices in segments outside of IT and Engineering; and f) absorption of FGP270° by professionals who do not work daily with GP.