Detalhes bibliográficos
| Ano de defesa: |
2015 |
| Autor(a) principal: |
Sangiorgi, Thaís Martins Carneiro
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| Orientador(a): |
Cesaretti, Mário Luís Ribeiro
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| Banca de defesa: |
Não Informado pela instituição |
| Tipo de documento: |
Dissertação
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| Tipo de acesso: |
Acesso aberto |
| Idioma: |
por |
| Instituição de defesa: |
Pontifícia Universidade Católica de São Paulo
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| Programa de Pós-Graduação: |
Programa de Estudos Pós-Graduados em Educação nas Profissões da Saúde
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| Departamento: |
Faculdade de Ciências Médicas e da Saúde
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| País: |
BR
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| Palavras-chave em Português: |
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| Palavras-chave em Inglês: |
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| Área do conhecimento CNPq: |
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| Link de acesso: |
https://tede2.pucsp.br/handle/handle/9509
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Resumo: |
User satisfaction is a way to evaluate the quality of health service and this information serve to improve the structure, the process and the result, improving treatment adherence and therefore reflecting the rational use of medicines. This study aims to assess the current situation of pharmaceutical care provided in care at the primary level of health care in the city of Sorocaba-SP, as well as the dimensions of the structure, process and outcome, based on the Donabedian Model. The design of the methodology used in this study was exploratory, analytical and crosssectional descriptive and quantitative approach. The questionnaire presented semistructured questions in Likert scale, applied to the pharmacists, pharmaceutical residents of the Multidisciplinary Residency Program and users of the Basic Health Unit Jardim Simus and Municipal Polyclinic of Sorocaba-SP. The user group featured a total interest of 38 respondents in their own established units, chosen at random. Referring to pharmacists the full participation was four professionals. As a result, we obtained a unanimous vote on the responses of users regarding the lack of guidance given pharmaceutical. Pharmaceutical professionals when approached about the capabilities, ensuring the improvement and professional stimulation also revealed the absence of activity. Because a small number of pharmacists present, the statistical calculations gave no significance in the outcome. Conclusion: The pharmaceutical care in the municipality is lacking, requiring greater investment in human, physical and material. Even if the absence of the pharmacist in the health team is an important factor, there is also a fragmentation in the execution of the steps of pharmaceutical care cycle. It is believed that these findings may contribute to a possible change in the quality of pharmaceutical services in primary health care, aimed at full care and rational use of medicines |
