COMPETÊNCIAS ORGANIZACIONAIS EM UM MERCADO REGULADO: A CONTRIBUIÇÃO DO SISTEMA DE INFORMAÇÕES DE BENEFICIÁRIOS DA ANS

• Ano de defesa: 2008
• Autor(a) principal: Barone, João Alberto Silveira
• Orientador(a): Marras, Jean Pierre
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Metodista de São Paulo
• Programa de Pós-Graduação: PÓS GRADUAÇÃO EM ADMINISTRAÇÃO
• Departamento: Gestão de organizações
• País: BR
• Palavras-chave em Português: regulação; informação e competências organizacionais
• Palavras-chave em Inglês: regulation; information and organizational competences
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
• Link de acesso: http://tede.metodista.br/jspui/handle/tede/119

The present dissertation has the objective to study the contribution of the Health National Agency Information System of Beneficiaries - SIB/ANS for the formation and the development of organizational competences close to the health plans operators, necessary for in order to adapt to a regulated market. The research had descriptive scope and qualitative stages, with bibliographical and documental, and quantitative analysis, through the beneficiaries' data related to 27 (twenty-seven) health plans operators of based in ABCD, São Paulo. Has bees analyzed a descriptive analysis of the importance for the companies of the beneficiaries data in relation to the competences on the process, technique and about the organization. It was observed that in the first two analyzed competences, an improvement tendency, and in the last analyzed competence, it has to wait for result improvement, once it has demonstrated that the lack of integration between the data and information of the users of the integral companies of the sample, besides the existence of incomplete data and the use of inadequate procedures to supply that deficiency (great frequency of repeated data). The conclusion is, as the purpose of SIB it is to identify the beneficiary and the health plan contracted, and only 37% of OPS got to assist satisfactorily, under the different axes of evaluation of this competence, the basic requirements of the objectives of SIB were not reached and/or understood by the 63% of the other operators, indicating that the operators of health plans should attempt to the meanings that intended to present in the present work, as a form of develop its performance and, consequently, its competitiveness in a regulated market.(AU)