Ouvidoria em órgão regulador do sistema financeiro nacional: o caso do Banco Central do Brasil

• Ano de defesa: 2008
• Autor(a) principal: Santos, André Barros
• Orientador(a): Freitas Júnior, Antônio de Araújo
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Palavras-chave em Português: Ouvidoria; Administração pública; Controle social; Responsabilização; Democracia; Cidadania
• Palavras-chave em Inglês: Central bank; Public administration; Social control; Accountability; Democracy; Citizenship; Banco Central do Brasil; Ombudsman
• Link de acesso: https://hdl.handle.net/10438/3391

This study aims to understand how can the Ombudsman Office in the Central Bank of Brazil - the national monetary policy authority - contribute towards its interaction with society, especially regarding its customer service center. Social control over the government appears to be vital to the governments be responsive and pursue the public interest. The Ombudsman Office can be one instrument of social control. This research is a case study. The study presents the term ombudsman in the world and also its equivalent in Brazil - 'ouvidor'. Next, concepts related to public administration and accountability are approached. It was verified that the Ombudsman office can be effective in helping the social control of Central Bank of Brazil. Moreover, the Ombudsman Office brings a lot of valuable knowledge to this organization, mainly regarding its social role and its internal processes.