Gestão do relacionamento entre franqueadores e franqueados e o grau de maturidade da rede: estudo comparativo de casos no segmento de alimentação no mercado brasileiro

• Ano de defesa: 2014
• Autor(a) principal: Pinto, Eduardo Mauricio Silva
• Orientador(a): Cyrino, Álvaro Bruno
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Palavras-chave em Português: Sistema de franquia; Relacionamento franqueador-franqueado; Maturidade
• Palavras-chave em Inglês: Franchising; Franchisor-franchisee relationship; Maturity
• Link de acesso: http://hdl.handle.net/10438/11731

The franchise system has been receiving increasing attention in media oriented business due to its great development in Brazil and around the world, with a high rate of growth, as well as having a great potential to reach even greater heights. Based on theories of agency and corporate resources, the main approaches in this sector have been described, expanding the concept of contract support of the relation between franchisors and franchisees for a qualitative analysis of the relationship between both parties, even identifying their evolutions over time, advantages and disadvantages, models and management challenges. A nationwide study conducted by Toledo and Proenca (2005) praised one of the big reasons that generate the failure of a franchise chain is the lack of commitment in maintaining good relationship with the franchisor to its franchisees. And this is the central theme of this work, in order to give due importance to this topic, showing how it is influenced by the degree of maturity of the chain and its relevance to business success. Through a comparative case study, exploratory investigation, having interviews with franchisors and franchisees of two chains in the Brazilian food segment as the primary form of data collection, results were obtained with the way the relationship has been managed by both parties, in different topics, and its relation to the stage of maturity in which the network is making the study relevant to the market, with both academic contributions, as the congruence of research, and corporate, as the connection of good practices and lessons learned with the concepts covered.