Smart governance in a case of contextual inequality

• Ano de defesa: 2023
• Autor(a) principal: Figueiredo, Bruno Andrade de
• Orientador(a): Cunha, Maria Alexandra Viegas Cortez da
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: eng
• Palavras-chave em Português: ICT; Governança urbana digital; Governança urbana inteligente; Governança digital; Cidade inteligente; Orçamento participativo; Governança; Urbano; TIC
• Palavras-chave em Inglês: Smart urban governance; Smart city; Participatory budgeting; Governance; Urban
• Link de acesso: https://hdl.handle.net/10438/33482

This dissertation explores a case of Smart Urban Governance implemented in a context of high social and urban inequality, in the city of Salvador in Brazil. Ouvindo Nosso Bairro is a participatory budget program with a digital dimension. Due to the Covid-19 pandemic, the program migrated entirely to online channels. Through a qualitative lens, this study explores the different perspectives of the program participants and analyzes the governance arrangement, embedded into an unequal context, to answer if participation actually exist. The findings showed the importance of analyzing the context, and particularly, the inequalities and the excluded people when studying Smart Urban Governance, as they revealed that the program was not reaching part of the population. As a result of this research, a framework for analyzing Smart Urban Governance was created with a specific set of variables that explore the contextual inequalities. This closer look at exclusion has the potential to unravel the shortcomings of a smart program and help public managers mitigate them.