COVID 19: The reputation of the portuguese banking system. The Banking System´s performance in face of the pandemic

Bibliographic Details
Main Author: Brito, Joana Santana Rebelo Monteiro e
Publication Date: 2022
Format: Master thesis
Language: eng
Source: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Download full: http://hdl.handle.net/10362/134923
Summary: Dissertation presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Risk Analysis and Management
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spelling COVID 19: The reputation of the portuguese banking system. The Banking System´s performance in face of the pandemicCovid-19ReputationBanking SectorEconomic crisisPerceptionDissertation presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Risk Analysis and ManagementReputation is the most worrying emerging risk faced by organizations, being able to determine its success or failure. This work aims to assess customer perception towards the Banking System, during the pandemic, in Portugal. Given the pandemic situation, and to support the economy, the Government made available several credit lines, with specific terms and conditions, through the Banking Sector, which plays a very important role in the process. The question for the banking industry is whether or not it responds in a way which amplifies or dampens the acute economic challenge. Alongside the vulnerabilities of the financial system, the heightened importance of banking digital solutions brought up issues relating to cyber-security and possible fraud, which can increase technical and reputational Banking risk. In light of this, questionnaires were used for data collection, backed up by theoretical and empirical findings, validated with PLS-SEM model. The results produced statistical evidence that banking digitalization, measures provided by national Banks during Covid-19 and prioritizing Economy recovery had a positive impact on consumers’ perception and banking reputation.Gonçalves, Rui Alexandre HenriquesRUNBrito, Joana Santana Rebelo Monteiro e2022-03-21T17:43:09Z2022-02-212022-02-21T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/134923TID:202968944enginfo:eu-repo/semantics/openAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2024-05-22T18:00:24Zoai:run.unl.pt:10362/134923Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T17:31:36.183001Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv COVID 19: The reputation of the portuguese banking system. The Banking System´s performance in face of the pandemic
title COVID 19: The reputation of the portuguese banking system. The Banking System´s performance in face of the pandemic
spellingShingle COVID 19: The reputation of the portuguese banking system. The Banking System´s performance in face of the pandemic
Brito, Joana Santana Rebelo Monteiro e
Covid-19
Reputation
Banking Sector
Economic crisis
Perception
title_short COVID 19: The reputation of the portuguese banking system. The Banking System´s performance in face of the pandemic
title_full COVID 19: The reputation of the portuguese banking system. The Banking System´s performance in face of the pandemic
title_fullStr COVID 19: The reputation of the portuguese banking system. The Banking System´s performance in face of the pandemic
title_full_unstemmed COVID 19: The reputation of the portuguese banking system. The Banking System´s performance in face of the pandemic
title_sort COVID 19: The reputation of the portuguese banking system. The Banking System´s performance in face of the pandemic
author Brito, Joana Santana Rebelo Monteiro e
author_facet Brito, Joana Santana Rebelo Monteiro e
author_role author
dc.contributor.none.fl_str_mv Gonçalves, Rui Alexandre Henriques
RUN
dc.contributor.author.fl_str_mv Brito, Joana Santana Rebelo Monteiro e
dc.subject.por.fl_str_mv Covid-19
Reputation
Banking Sector
Economic crisis
Perception
topic Covid-19
Reputation
Banking Sector
Economic crisis
Perception
description Dissertation presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Risk Analysis and Management
publishDate 2022
dc.date.none.fl_str_mv 2022-03-21T17:43:09Z
2022-02-21
2022-02-21T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/134923
TID:202968944
url http://hdl.handle.net/10362/134923
identifier_str_mv TID:202968944
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron:RCAAP
instname_str FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron_str RCAAP
institution RCAAP
reponame_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
collection Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
repository.mail.fl_str_mv info@rcaap.pt
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