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Robotic process automation framework - The implementation of Robotic Process Automation in Business Processing Outsourcing Organizations

Bibliographic Details
Main Author: Gonçalves, Ana Isabel Fernandes
Publication Date: 2023
Format: Master thesis
Language: eng
Source: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Download full: http://hdl.handle.net/10362/151041
Summary: Dissertation presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Marketing Research and CRM
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network_name_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
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spelling Robotic process automation framework - The implementation of Robotic Process Automation in Business Processing Outsourcing OrganizationsBusiness Process Outsourcing (BPO)Robotic Process Automation (RPA)RobotsDigital TransformationSDG 8 - Decent work and economic growthSDG 9 - Industry, innovation and infrastructureDissertation presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Marketing Research and CRMDigital transformation is the digitalization of earlier analogue machine and material processes, service operations, and organizational tasks to aggregate new value for clients and employees. There is an increasing number of organizations that are taking advantage of digital transformation, competing in the market of the digital economy. The advances of the global market in competitiveness trigger organizations whose ambition is to distinguish themselves to develop more efficient and effective processes, delivering distinctive services or products to their consumers. When the Business Process Outsourcing (BPO) processes are automated with Robot Process Automated (RPA), the organization can raise cost efficiency, acquire efficiency advantages, and increase their rank in the market. Additionally, when repetitive and tedious activities are automated, human employees have time and opportunity to enhance their cognitive judgment, creative thinking, and social skills. This research approaches the steps that lead to the elaboration of a framework that can be adopted in BPO processes, aiming to help in the knowledge of which processes are typical in BPO, and which of those processes can be fully automated, semi-automated or cannot be automated with Robotic Processing Outsourcing. Afterwards, are revealed the assumptions that were the base of the artifact elaboration, following the description of each component and stage that constitute the framework. Lastly, it is referred the validation of the framework by experts and the discussion of the obtained results, conclude the utility of the artifact as support to the automation of BPO with RPA.Santos, Vitor Manuel Pereira Duarte dosRUNGonçalves, Ana Isabel Fernandes2023-03-22T11:30:54Z2023-01-272023-01-27T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/151041TID:203247540enginfo:eu-repo/semantics/openAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2024-05-22T18:10:26Zoai:run.unl.pt:10362/151041Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T17:40:55.391211Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv Robotic process automation framework - The implementation of Robotic Process Automation in Business Processing Outsourcing Organizations
title Robotic process automation framework - The implementation of Robotic Process Automation in Business Processing Outsourcing Organizations
spellingShingle Robotic process automation framework - The implementation of Robotic Process Automation in Business Processing Outsourcing Organizations
Gonçalves, Ana Isabel Fernandes
Business Process Outsourcing (BPO)
Robotic Process Automation (RPA)
Robots
Digital Transformation
SDG 8 - Decent work and economic growth
SDG 9 - Industry, innovation and infrastructure
title_short Robotic process automation framework - The implementation of Robotic Process Automation in Business Processing Outsourcing Organizations
title_full Robotic process automation framework - The implementation of Robotic Process Automation in Business Processing Outsourcing Organizations
title_fullStr Robotic process automation framework - The implementation of Robotic Process Automation in Business Processing Outsourcing Organizations
title_full_unstemmed Robotic process automation framework - The implementation of Robotic Process Automation in Business Processing Outsourcing Organizations
title_sort Robotic process automation framework - The implementation of Robotic Process Automation in Business Processing Outsourcing Organizations
author Gonçalves, Ana Isabel Fernandes
author_facet Gonçalves, Ana Isabel Fernandes
author_role author
dc.contributor.none.fl_str_mv Santos, Vitor Manuel Pereira Duarte dos
RUN
dc.contributor.author.fl_str_mv Gonçalves, Ana Isabel Fernandes
dc.subject.por.fl_str_mv Business Process Outsourcing (BPO)
Robotic Process Automation (RPA)
Robots
Digital Transformation
SDG 8 - Decent work and economic growth
SDG 9 - Industry, innovation and infrastructure
topic Business Process Outsourcing (BPO)
Robotic Process Automation (RPA)
Robots
Digital Transformation
SDG 8 - Decent work and economic growth
SDG 9 - Industry, innovation and infrastructure
description Dissertation presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Marketing Research and CRM
publishDate 2023
dc.date.none.fl_str_mv 2023-03-22T11:30:54Z
2023-01-27
2023-01-27T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/151041
TID:203247540
url http://hdl.handle.net/10362/151041
identifier_str_mv TID:203247540
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron:RCAAP
instname_str FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron_str RCAAP
institution RCAAP
reponame_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
collection Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
repository.mail.fl_str_mv info@rcaap.pt
_version_ 1833596886330638336

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