Exploring user behaviours on mobile technologies combined with payment functions during the COVID-19 pandemic

Bibliographic Details
Main Author: Zhao, Yuyang
Publication Date: 2022
Language: eng
Source: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Download full: http://hdl.handle.net/10362/135622
Summary: A thesis submitted in partial fulfillment of the requirements for the degree of Doctor in Information Management, specialization in Information Technologies
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spelling Exploring user behaviours on mobile technologies combined with payment functions during the COVID-19 pandemicMobile technologies combined payment functionMobile paymentFood delivery appsUnified Theory of Acceptance and Use of Technology (UTAUT)UTAUT2Mental Accounting Theory (MAT)Expectancy Confirmation Model (ECM)Stimulus-Organism-Response framework (SOR)Flow theorylive-streaming shopping appscustomer behavioursA thesis submitted in partial fulfillment of the requirements for the degree of Doctor in Information Management, specialization in Information TechnologiesWith the extensive spread of smart mobile devices, mobile technologies and services have revolutionised and pervaded significantly in most aspects of human life, such as social communication, commerce, entertainment, etc. Various industries have integrated services and products with mobile financial transaction technologies, facilitating the payment services combined with various mobile applications. The wide adoption of mobile transactions has increased the efficiency of transaction processes, met the expectations of customers and the requirements of enterprises, and supported the social-economic development in different scenarios, especially under the pandemic situation. Understanding mobile device users’ perceptions and behaviours on mobile technologies combining payment functions under the COVID-19 pandemic situation has reinforced the need to embark on a deeper investigation of customer behaviours during the pandemic. For these reasons, this study contributes to the advancement of knowledge and implementation methods for a better understanding of the determinants of customers’ behavioural intentions of using mobile technologies combined with payment functions in a total of seven separate studies. The investigation begins with a systematic literature review on mobile payment studies presented in chapter two. This research is augmented by investigating users’ continuance usage intention of mobile payments under the COVID-19 pandemic in chapter three. The fourth chapter analyses the determinants of continuance usage intention of food delivery apps during the pandemic. Chapters five and six present two theoretical development studies about the Unified Theory of Acceptance and Use of Technology (UTAUT) and UTAUT2, respectively. The seventh chapter investigates customers’ psychological shopping processes via live-streaming shopping apps during the pandemic lockdown period. In epistemological terms, this study involved conjoint positivist and interpretivist research in behavioural information systems research. A qualitative research method was applied in chapters two, five and six, and a quantitative research method was implemented in the third, fourth and seventh chapters. The main theoretical foundations applied and validated in three empirical studies were UTAUT and UTAUT2. Specifically, chapter three integrates UTAUT with Mental Accounting Theory, the fourth chapter combines UTAUT with the Expectancy Confirmation Model, and chapter seven integrates UTAUT2 with the Stimulus-Organism-Response framework and Flow theory. This study found that performance expectancy, social influence, and trust significantly affect users’ behavioural intentions in all three empirical studies. Customers’ mental cognitions, such as perceived benefits, satisfaction, flow and perceived value, positively formulate users’ behavioural intention in the three studies, respectively. Hedonic motivation and flow significantly influence users' behavioural intention when mobile technologies contain payment and entertainment features. Moreover, this study contributes several theoretical and practical implications. This study facilitates the advancement of knowledge of mobile technologies adoption through three verified theoretical frameworks and two proposed developed theoretical models and appropriate measurement methods. Meanwhile, this study supports relevant stakeholders in mobile technologies, enterprises, policymakers, service providers, and marketing departments with valuable findings and discussions for comprehensively understanding the determinants of customers’ behaviours on mobile technologies combined payment function.Bação, Fernando José Ferreira LucasRUNZhao, Yuyang2022-04-01T14:04:42Z2022-03-112022-03-11T00:00:00Zdoctoral thesisinfo:eu-repo/semantics/publishedVersionapplication/pdfhttp://hdl.handle.net/10362/135622TID:101675291enginfo:eu-repo/semantics/openAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2024-05-22T18:00:48Zoai:run.unl.pt:10362/135622Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T17:31:51.936322Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv Exploring user behaviours on mobile technologies combined with payment functions during the COVID-19 pandemic
title Exploring user behaviours on mobile technologies combined with payment functions during the COVID-19 pandemic
spellingShingle Exploring user behaviours on mobile technologies combined with payment functions during the COVID-19 pandemic
Zhao, Yuyang
Mobile technologies combined payment function
Mobile payment
Food delivery apps
Unified Theory of Acceptance and Use of Technology (UTAUT)
UTAUT2
Mental Accounting Theory (MAT)
Expectancy Confirmation Model (ECM)
Stimulus-Organism-Response framework (SOR)
Flow theory
live-streaming shopping apps
customer behaviours
title_short Exploring user behaviours on mobile technologies combined with payment functions during the COVID-19 pandemic
title_full Exploring user behaviours on mobile technologies combined with payment functions during the COVID-19 pandemic
title_fullStr Exploring user behaviours on mobile technologies combined with payment functions during the COVID-19 pandemic
title_full_unstemmed Exploring user behaviours on mobile technologies combined with payment functions during the COVID-19 pandemic
title_sort Exploring user behaviours on mobile technologies combined with payment functions during the COVID-19 pandemic
author Zhao, Yuyang
author_facet Zhao, Yuyang
author_role author
dc.contributor.none.fl_str_mv Bação, Fernando José Ferreira Lucas
RUN
dc.contributor.author.fl_str_mv Zhao, Yuyang
dc.subject.por.fl_str_mv Mobile technologies combined payment function
Mobile payment
Food delivery apps
Unified Theory of Acceptance and Use of Technology (UTAUT)
UTAUT2
Mental Accounting Theory (MAT)
Expectancy Confirmation Model (ECM)
Stimulus-Organism-Response framework (SOR)
Flow theory
live-streaming shopping apps
customer behaviours
topic Mobile technologies combined payment function
Mobile payment
Food delivery apps
Unified Theory of Acceptance and Use of Technology (UTAUT)
UTAUT2
Mental Accounting Theory (MAT)
Expectancy Confirmation Model (ECM)
Stimulus-Organism-Response framework (SOR)
Flow theory
live-streaming shopping apps
customer behaviours
description A thesis submitted in partial fulfillment of the requirements for the degree of Doctor in Information Management, specialization in Information Technologies
publishDate 2022
dc.date.none.fl_str_mv 2022-04-01T14:04:42Z
2022-03-11
2022-03-11T00:00:00Z
dc.type.driver.fl_str_mv doctoral thesis
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/135622
TID:101675291
url http://hdl.handle.net/10362/135622
identifier_str_mv TID:101675291
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron:RCAAP
instname_str FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron_str RCAAP
institution RCAAP
reponame_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
collection Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
repository.mail.fl_str_mv info@rcaap.pt
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