The individual performance outcome behind e-commerce

Bibliographic Details
Main Author: Tam, Carlos
Publication Date: 2020
Other Authors: Loureiro, Ana, Oliveira, Tiago
Format: Article
Language: eng
Source: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Download full: http://hdl.handle.net/10362/90626
Summary: Tam, C., Loureiro, A., & Oliveira, T. (2020). The individual performance outcome behind e-commerce: Integrating information systems success and overall trust. Internet Research, 30(2), 439-462. [Advanced online publication on 22 october 2019]. https://doi.org/10.1108/INTR-06-2018-0262 ---%ABS2%
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spelling The individual performance outcome behind e-commerceIntegrating information systems success and overall trustDeLone and McLean modelE-commerceIndividual performanceOverall trustUse of information systemsUser satisfactionCommunicationSociology and Political ScienceEconomics and EconometricsSDG 8 - Decent Work and Economic GrowthTam, C., Loureiro, A., & Oliveira, T. (2020). The individual performance outcome behind e-commerce: Integrating information systems success and overall trust. Internet Research, 30(2), 439-462. [Advanced online publication on 22 october 2019]. https://doi.org/10.1108/INTR-06-2018-0262 ---%ABS2%Purpose: While most e-commerce studies focus on the understanding of online customer behaviour, mainly adoption and purchase behaviours. The purpose of this paper is to examine the relationship between e-commerce and individual performance. The authors test the role of systems, information and service quality in e-commerce use and user satisfaction. Trust may become an important aspect for a consumer’s decision making, based on this the authors identify the effect of the role of trust on e-commerce use, user satisfaction and its impact on individual performance. This research has theoretical and managerial implications, since the protagonism of e-commerce is increasing in both academia and industry. Design/methodology/approach: The authors apply a research model that integrates information systems success dimensions and user behaviour in the form of trust. The empirical approach was based on an online survey questionnaire of 437 individuals from Portugal. Findings: The results reveal that overall quality and overall trust are important to explain use and user satisfaction in the context of e-commerce, which further leads to individual performance. The findings indicate that a higher level of use and user satisfaction increase individual performance. Originality/value: The authors integrate information systems success dimensions and overall trust to understand the significance of e-commerce individual performance. The authors expect the results to enrich the understanding of the importance of considering both technological and behavioural factors to increase the success of e-commerce.NOVA Information Management School (NOVA IMS)Information Management Research Center (MagIC) - NOVA Information Management SchoolRUNTam, CarlosLoureiro, AnaOliveira, Tiago2020-01-02T23:20:45Z2020-052020-05-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article24application/pdfhttp://hdl.handle.net/10362/90626eng1066-2243PURE: 16001726https://doi.org/10.1108/INTR-06-2018-0262info:eu-repo/semantics/openAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2024-12-30T01:33:34Zoai:run.unl.pt:10362/90626Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T17:13:57.066923Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv The individual performance outcome behind e-commerce
Integrating information systems success and overall trust
title The individual performance outcome behind e-commerce
spellingShingle The individual performance outcome behind e-commerce
Tam, Carlos
DeLone and McLean model
E-commerce
Individual performance
Overall trust
Use of information systems
User satisfaction
Communication
Sociology and Political Science
Economics and Econometrics
SDG 8 - Decent Work and Economic Growth
title_short The individual performance outcome behind e-commerce
title_full The individual performance outcome behind e-commerce
title_fullStr The individual performance outcome behind e-commerce
title_full_unstemmed The individual performance outcome behind e-commerce
title_sort The individual performance outcome behind e-commerce
author Tam, Carlos
author_facet Tam, Carlos
Loureiro, Ana
Oliveira, Tiago
author_role author
author2 Loureiro, Ana
Oliveira, Tiago
author2_role author
author
dc.contributor.none.fl_str_mv NOVA Information Management School (NOVA IMS)
Information Management Research Center (MagIC) - NOVA Information Management School
RUN
dc.contributor.author.fl_str_mv Tam, Carlos
Loureiro, Ana
Oliveira, Tiago
dc.subject.por.fl_str_mv DeLone and McLean model
E-commerce
Individual performance
Overall trust
Use of information systems
User satisfaction
Communication
Sociology and Political Science
Economics and Econometrics
SDG 8 - Decent Work and Economic Growth
topic DeLone and McLean model
E-commerce
Individual performance
Overall trust
Use of information systems
User satisfaction
Communication
Sociology and Political Science
Economics and Econometrics
SDG 8 - Decent Work and Economic Growth
description Tam, C., Loureiro, A., & Oliveira, T. (2020). The individual performance outcome behind e-commerce: Integrating information systems success and overall trust. Internet Research, 30(2), 439-462. [Advanced online publication on 22 october 2019]. https://doi.org/10.1108/INTR-06-2018-0262 ---%ABS2%
publishDate 2020
dc.date.none.fl_str_mv 2020-01-02T23:20:45Z
2020-05
2020-05-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/90626
url http://hdl.handle.net/10362/90626
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 1066-2243
PURE: 16001726
https://doi.org/10.1108/INTR-06-2018-0262
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 24
application/pdf
dc.source.none.fl_str_mv reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron:RCAAP
instname_str FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron_str RCAAP
institution RCAAP
reponame_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
collection Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
repository.mail.fl_str_mv info@rcaap.pt
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