Assessing the impact of e-commerce on individual performance : integrating information system’s success measures and overall trust

Bibliographic Details
Main Author: Loureiro, Ana Martins
Publication Date: 2018
Format: Master thesis
Language: eng
Source: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Download full: http://hdl.handle.net/10362/53909
Summary: Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing Intelligence
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network_name_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
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spelling Assessing the impact of e-commerce on individual performance : integrating information system’s success measures and overall trustComércio eletrónicosistemas de informaçãomodelo de DeLone & McLeanconfiança globalperformance individualE-commerceinformation systemsDeLone & McLean modeloverall trustindividual performanceDissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing IntelligenceE-commerce is changing the way we buy. From amazing flow experience to outstanding customer support, all with integrated security and payment systems, shopping online has never been so easy. But what exactly are the benefits for individuals within these magic 3-click distance purchases? This study aims to fill in the extant gap in the literature about the relationship between ecommerce and individual performance, as well as contributing to a new consistent research model that integrates information systems success dimensions and user behaviour in the form of trust. Data collected from 437 questionnaires provide strong support for the research model. Results show that overall quality and overall trust are important to explain use and user satisfaction in the context of ecommerce, which further leads to individual performance. Our findings indicate that a higher level of use and user satisfaction increase individual performance. We expect that this study can enrich the understanding of the importance of considering both technological and behavioural factors to increase the success of e-commerce. Implications for theory and practice and suggestions for future research are also discussed.Oliveira, Tiago André Gonçalves Félix deTam Chuem Vai, CarlosRUNLoureiro, Ana Martins2021-12-26T01:30:21Z2018-10-262018-10-26T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/53909TID:202056414enginfo:eu-repo/semantics/openAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2024-05-22T17:35:57Zoai:run.unl.pt:10362/53909Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T17:07:00.330556Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv Assessing the impact of e-commerce on individual performance : integrating information system’s success measures and overall trust
title Assessing the impact of e-commerce on individual performance : integrating information system’s success measures and overall trust
spellingShingle Assessing the impact of e-commerce on individual performance : integrating information system’s success measures and overall trust
Loureiro, Ana Martins
Comércio eletrónico
sistemas de informação
modelo de DeLone & McLean
confiança global
performance individual
E-commerce
information systems
DeLone & McLean model
overall trust
individual performance
title_short Assessing the impact of e-commerce on individual performance : integrating information system’s success measures and overall trust
title_full Assessing the impact of e-commerce on individual performance : integrating information system’s success measures and overall trust
title_fullStr Assessing the impact of e-commerce on individual performance : integrating information system’s success measures and overall trust
title_full_unstemmed Assessing the impact of e-commerce on individual performance : integrating information system’s success measures and overall trust
title_sort Assessing the impact of e-commerce on individual performance : integrating information system’s success measures and overall trust
author Loureiro, Ana Martins
author_facet Loureiro, Ana Martins
author_role author
dc.contributor.none.fl_str_mv Oliveira, Tiago André Gonçalves Félix de
Tam Chuem Vai, Carlos
RUN
dc.contributor.author.fl_str_mv Loureiro, Ana Martins
dc.subject.por.fl_str_mv Comércio eletrónico
sistemas de informação
modelo de DeLone & McLean
confiança global
performance individual
E-commerce
information systems
DeLone & McLean model
overall trust
individual performance
topic Comércio eletrónico
sistemas de informação
modelo de DeLone & McLean
confiança global
performance individual
E-commerce
information systems
DeLone & McLean model
overall trust
individual performance
description Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing Intelligence
publishDate 2018
dc.date.none.fl_str_mv 2018-10-26
2018-10-26T00:00:00Z
2021-12-26T01:30:21Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/53909
TID:202056414
url http://hdl.handle.net/10362/53909
identifier_str_mv TID:202056414
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron:RCAAP
instname_str FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron_str RCAAP
institution RCAAP
reponame_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
collection Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
repository.mail.fl_str_mv info@rcaap.pt
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