Understanding mobile banking individual performance

Bibliographic Details
Main Author: Tam, Carlos
Publication Date: 2017
Other Authors: Oliveira, Tiago
Format: Article
Language: eng
Source: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Download full: https://doi.org/10.1108/IntR-05-2016-0117
Summary: Tam, C., & Oliveira, T. (2017). Understanding mobile banking individual performance: The DeLone & McLean model and the moderating effects of individual culture. Internet Research, 27(3), 538-562. https://doi.org/10.1108/IntR-05-2016-0117 ---%ABS2%
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network_name_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
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spelling Understanding mobile banking individual performanceThe DeLone & McLean model and the moderating effects of individual cultureCultureDeLone and McLean modelIndividual performanceM-bankingPost-adoptionCommunicationSociology and Political ScienceEconomics and EconometricsTam, C., & Oliveira, T. (2017). Understanding mobile banking individual performance: The DeLone & McLean model and the moderating effects of individual culture. Internet Research, 27(3), 538-562. https://doi.org/10.1108/IntR-05-2016-0117 ---%ABS2%Purpose: The purpose of this paper is to investigate the effects of Hall’s cultural dimension on the mobile banking (m-banking) individual performance in the m-banking post-adoption stage. Design/methodology/approach: This paper proposes using the DeLone and McLean IS success model moderated by Hall’s cross-cultural dimensions of high-low context and monochronic-polychronic time perception to evaluate the m-banking individual performance in the post-adoption stage. Findings: The results reveal that usage and user satisfaction are important precedents of individual performance, and it also reveals the importance of the moderating effects of monochronic inclination between the usage and user satisfaction to individual performance. The system, information, and service quality affect user’s satisfaction positively. Originality/value: While the majority of earlier research focuses on potential adopters, this study seeks to understand the significance of cultural effects on the m-banking individual performance in the post-adoption stage, as these are important to explain use and attract potential adopters of m-banking.NOVA Information Management School (NOVA IMS)Information Management Research Center (MagIC) - NOVA Information Management SchoolRUNTam, CarlosOliveira, Tiago2019-09-26T22:21:51Z20172017-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article25application/pdfhttps://doi.org/10.1108/IntR-05-2016-0117eng1066-2243PURE: 3260832http://www.scopus.com/inward/record.url?scp=85020095497&partnerID=8YFLogxKhttps://doi.org/10.1108/IntR-05-2016-0117info:eu-repo/semantics/openAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2024-12-23T01:35:33Zoai:run.unl.pt:10362/82422Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T17:12:28.804043Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv Understanding mobile banking individual performance
The DeLone & McLean model and the moderating effects of individual culture
title Understanding mobile banking individual performance
spellingShingle Understanding mobile banking individual performance
Tam, Carlos
Culture
DeLone and McLean model
Individual performance
M-banking
Post-adoption
Communication
Sociology and Political Science
Economics and Econometrics
title_short Understanding mobile banking individual performance
title_full Understanding mobile banking individual performance
title_fullStr Understanding mobile banking individual performance
title_full_unstemmed Understanding mobile banking individual performance
title_sort Understanding mobile banking individual performance
author Tam, Carlos
author_facet Tam, Carlos
Oliveira, Tiago
author_role author
author2 Oliveira, Tiago
author2_role author
dc.contributor.none.fl_str_mv NOVA Information Management School (NOVA IMS)
Information Management Research Center (MagIC) - NOVA Information Management School
RUN
dc.contributor.author.fl_str_mv Tam, Carlos
Oliveira, Tiago
dc.subject.por.fl_str_mv Culture
DeLone and McLean model
Individual performance
M-banking
Post-adoption
Communication
Sociology and Political Science
Economics and Econometrics
topic Culture
DeLone and McLean model
Individual performance
M-banking
Post-adoption
Communication
Sociology and Political Science
Economics and Econometrics
description Tam, C., & Oliveira, T. (2017). Understanding mobile banking individual performance: The DeLone & McLean model and the moderating effects of individual culture. Internet Research, 27(3), 538-562. https://doi.org/10.1108/IntR-05-2016-0117 ---%ABS2%
publishDate 2017
dc.date.none.fl_str_mv 2017
2017-01-01T00:00:00Z
2019-09-26T22:21:51Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://doi.org/10.1108/IntR-05-2016-0117
url https://doi.org/10.1108/IntR-05-2016-0117
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 1066-2243
PURE: 3260832
http://www.scopus.com/inward/record.url?scp=85020095497&partnerID=8YFLogxK
https://doi.org/10.1108/IntR-05-2016-0117
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 25
application/pdf
dc.source.none.fl_str_mv reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron:RCAAP
instname_str FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron_str RCAAP
institution RCAAP
reponame_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
collection Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
repository.mail.fl_str_mv info@rcaap.pt
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