Detalhes bibliográficos
| Ano de defesa: |
2010 |
| Autor(a) principal: |
Neves, Fernando Tozze Alves
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| Orientador(a): |
Virmond, Marcos da Cunha Lopes
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| Banca de defesa: |
Não Informado pela instituição |
| Tipo de documento: |
Dissertação
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| Tipo de acesso: |
Acesso aberto |
| Idioma: |
por |
| Instituição de defesa: |
IASCJ - Universidade Sagrado Coração
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| Programa de Pós-Graduação: |
Saúde Coletiva
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| Departamento: |
Ciências da Saúde e Biológicas
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| País: |
BR
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| Palavras-chave em Português: |
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| Palavras-chave em Inglês: |
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| Área do conhecimento CNPq: |
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| Link de acesso: |
http://localhost:8080/tede/handle/tede/3
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Resumo: |
Pharmaceutical Services realizes a group of activities that must be done in a systemic, coordinated and synchronized way, which should benefit the patient. The formulation and deployment of the Pharmaceutical Services in a decentralized model of the Single Health System (SUS) in Brazil, depends on a management process for ensure the rationality, efficiency and effectiveness of drugs related services provided. Pharmaceutical Services management can be evaluation and monitoring through quality indicators. The Pharmaceutical Services provided in the Basic Health Units (BHU) in Bauru was evaluated through a crosssectional, quantitative, descriptive and analytical study using questionnaires. After collecting data from 18 BHU, these information´s were used for quality indicators construction. By these indicators were possible to verify a correlation between political, administrative and procedural aspects and defined quality standards. However, physical, material and human resources shows failures which reflected straight to health care services quality at BHU. The indicators related to logistic parameters fully complied with quality standards specified. In case of stability indicators drugs, wasn´t possible to verify the achievement of standard control procedures, which resulted in non-compliance with established standards. Regarding the results indicator relative to available essential drugs average percentage for dispensing in BHU, wasn´t possible to verify the quality standards adequacy. Thus, the quality of BHU Pharmaceutical Services in Bauru is tied to political, administrative and procedural aspects, since the physical and human resources available doesn t represent the real effective necessity. |
