Serviço de referência e informação para smartphones: análise de acesso e uso

• Ano de defesa: 2011
• Autor(a) principal: Vianna, Carolina Segatto [UNESP]
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Estadual Paulista (Unesp)
• Palavras-chave em Português: Sistemas de recuperação da informação; Serviços de informação; Smartphones; Tecnologias móveis; Reference and information service; Mobile technologies
• Link de acesso: http://hdl.handle.net/11449/93650

The technological evolution propitiated the application of new tools to access the services available in the libraries. The services of a library for a long time were restricted to their collections on paper. With the emergence of new tools to assist in the process of information retrieval, offered through information technology, transforming the working methods and ways of access to library services, specifically the services of information and reference. It was noted that there is no way to predict if it’s possible to ally the moment when a user has an informational need with the moment in which computing resources to have remote access to information and referral services offered by it. However, it was noted that currently, the wireless communication systems and mobile devices are technologies that allow remote access and uninterrupted to the Internet. It makes the libraries try hard to improve the conditions of access and usage to their services, regardless of the restriction of their working time to attend in person or their physical location. The general objective focused on examining aspects of access and use of the services of reference and information in digital environment and in digital mobile libraries in United States and Brazil. Initially, the used methodology was the bibliographical and documental research that could provide the basis of research for Brazilian and American libraries who had their services of information and reference optimized for mobile digital environments. The mobile technologies propitiated the development of tools that valorized time and the independence of the user location to access and retrieve information in libraries, making expendable his physical presence. Therefore, the libraries that are attentive to the emergence of this mobile society, where information must go with the user, expanding... (Complete abstract click electronic access below)