A inter-relação entre competência em informação e a construção de conhecimento corporativo em ambiência de redes organizacionais: um estudo no SEBRAE-SP - Escritório Regional de Bauru

• Ano de defesa: 2012
• Autor(a) principal: Bassetto, Clemilton Luís [UNESP]
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Estadual Paulista (Unesp)
• Palavras-chave em Português: SEBRAE; Competência em informação; Desenvolvimento organizacional; Administração de empresas; Ciência da informação; Organizational change
• Link de acesso: http://hdl.handle.net/11449/93639

The organizational environment has been turbulent due to the impacts of globalization, especially with the advent of the Internet and the subsequent emergence of the Information Society. The development of information literacy is presented as a study area with great relevance to the transformation and enhancement of corporate social capital. The organizational networks can bring significant advantages through interactions among employees. However, those are areas that lack basic theoretical studies in order to be understood and applied properly, in particular, in the Brazilian context. We have sought to offer a contribution in this regard by conducting different types of research: bibliographic, comprising the approach to literature and the construction of theoretical support; documentary research along with official and organizational documents, as well as field research as an exploratory descriptive study with the regional office of SEBRAE-SP, having been supported in the Bardin content analysis for the analysis results. Therefore, a structured interview was conducted with 23 employees of this organizational universe, especially consultants and analysts, given their responsibilities and their performance in customer service. The purpose of this interview was to identify, from the profile, the behavior in relation to the search and use of information for the building of corporate knowledge and its applicability to customer service as a strategic area of the organization under study. This has allowed us to identify and demonstrate the existence of an interrelationship among organizational networks, information literacy, and the building of corporate knowledge by applying the concepts and theoretical principles, standards and indicators recognized and validated in international and national contexts. The results have... (Complete abstract click electronic access below)