Gestão da qualidade em uma unidade de ensino da UFSM segundo os critérios do programa Malcolm Baldrige

• Ano de defesa: 2005
• Autor(a) principal: Rodrigues, Iveti Magalia Caetano
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Santa Maria; BR; Administração; UFSM; Programa de Pós-Graduação em Administração
• Palavras-chave em Português: Gestão da qualidade; Critérios de excelência na educação; Programa Malcolm Baldrige; Quality administration; Excellence criteria in education; Malcom Baldrige program; CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
• Link de acesso: http://repositorio.ufsm.br/handle/1/4768

This thesis presents a study of systems of the quality s administration, with focus on the Malcolm Baldrige Program for the education, analyzing the recommendations of the criteria: 1) leadership, 2) strategic planning, 3) students,interested parts and focus on the market, 4) information, analysis and knowledge administration, 5) focus on people and 6) administration of processes. Considering a qualitative research at Colégio Agrícola de Santa Maria (CASM) RS, which offers technical teaching and high school, it was carried out a survey on the practices of the school s administration, relating them to the criteria of such a Program. After the profile s description, strong points and improvement opportunity in the practices of the school s administration were identified, highlighting the teachers' high qualification and their pedagogical project. As improvement opportunity, it is suggested the identification of the students' needs, of the interested parts and of the market, which are contemplated in an action proposal of the quality for CASM, accomplishing this work s main objective