Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacional

• Ano de defesa: 2021
• Autor(a) principal: Rossato, Vanessa Piovesan
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Santa Maria; Brasil; Administração; UFSM; Programa de Pós-Graduação em Administração; Centro de Ciências Sociais e Humanas
• Palavras-chave em Português: Comportamento de cidadania organizacional; Confiança interpessoal; Justiça organizacional; Organizational citizenship behavior; Interpersonal trust; Organizational justice; CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
• Link de acesso: http://repositorio.ufsm.br/handle/1/24581

This study was developed with the purpose of analyzing the influence of Interpersonal Trust and Organizational Justice on the Organizational Citizenship Behavior from the perspective of the employees of an agricultural cooperative, taking into account the perspective of the employees of the cooperative. Therefore, a descriptive research of a quantitative nature was carried out through a survey with the organization's employees. Thus, 330 employees who belong to different hierarchical positions of the studied cooperative participated in the study, who answered a questionnaire elaborated from the Organizational Citizenship Behavior models elaborated by Dekas et al. (2013) validated by Andrade (2017), Interpersonal Trust model by Nyhan, (2000) and Oh and Park (2011) validated by Andrade (2017) and Organizational Justice validated by Mendonça et al. (2003). Data were analyzed with the support of the SPSS software in order to perform statistical tests of correlations between the constructs and regression analysis to verify the influence of IC and JO on the OCC. The main results found show that, with regard to the OCC, the Support to colleagues behaviors were the ones with the highest averages, on the other hand, the factor with the lowest average was the set of variables belonging to the voice factor. Regarding Interpersonal Trust, the factor with the highest perception was trust in superiors and for Organizational Justice the factor with the highest average was interactional justice. For the correlation between CCO and CI: Voice Factor and Supervisor Trust; for CCO and JO: Civic Virtue and Procedural Justice and for CI and JO: Trust in the Supervisor and Interactional Justice. The multiple regression analyzes revealed that the model with the greatest explanatory power for the Civic Virtue variable presented 20.6% explained by the independent variable Trust in the Supervisor. Thus, it was demonstrated that Interpersonal Trust and Organizational Justice exert influence on Organizational Citizenship Behaviors. Therefore, this study allowed us to understand the interactions between the three constructs, helping to advance knowledge for the three themes and the possibility of new strategies for the managers of the analyzed cooperative.