Proposta de indicadores de desempenho para cursos de pós graduação lato sensu modalidade a distância

• Ano de defesa: 2009
• Autor(a) principal: Rodrigues, Adriana de Fátima Cruz
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Santa Maria; BR; Engenharia de Produção; UFSM; Programa de Pós-Graduação em Engenharia de Produção
• Palavras-chave em Português: Educação a distância; Indicadores de desempenho; Distance education; Balanced Scorecard; Indicators of performance; CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
• Link de acesso: http://repositorio.ufsm.br/handle/1/8105

Distant education is a growing teaching education modality. Supported by the Technologies of Information and Communication (TICs), the system is capable to involve people and/or institutions that before haven t had access to the higher education. The concern with the quality and the inherent responsibility the operation dynamics is fundamental point, that still deserves studies, so much in graduation level as masters degree. The general objective of this dissertation is to propose performance indicators to aid the planning and masters degree latu sensu distance education courses management . The research was characterized as an exploratory-descriptive nature, the method a was case study in the masters degree latu sensu Course in Distance Special Education Modality from UFSM. Such a course was presented in five poles of performance: Uruguaiana (RS), Santana do Livramento (RS), Bagé (RS), Santa Maria (RS) and Presidente Prudente (SP). The collection of data involved the accomplishment of semi-structured interviews applied to the coordinators of the Course teachers, tutors and students, what made possible a better understanding on the development of the Course, in a pilot project of the University. The questionnaire was supported by quality referential from Ministry of Education for distance superior education. The interviewed reports were grouped in the following dimensions: (i) didactic-pedagogic organization; (ii) social body and, (iii) physical facilities. The selected results allowed to propose 19 strategic themes with 95 acting indicators to be managed in distance courses in agreement with Balanced Scorecard perspectives - Financial, Internal Processes, Customers and Learning and Growth - proposed by Kaplan and Norton (1997), besides the technological perspective suggested by Columbus (2004).