Caracterização do perfil de ingresso de serviços de ligação nova sem obra após a execução de corte comercial em concessionárias de distribuição de energia elétrica

• Ano de defesa: 2018
• Autor(a) principal: Conte, Marcelo
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Santa Maria; Brasil; Engenharia de Produção; UFSM; Programa de Pós-Graduação em Engenharia de Produção; Centro de Tecnologia
• Palavras-chave em Português: Serviços comerciais regulados; Classificação de perfil; Serviços comerciais; Concessionárias de energia elétrica; Árvores de decisão; Regulatory services demands; Profile classification; Commercial services; Energy distribution companies; Classification trees; CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
• Link de acesso: http://repositorio.ufsm.br/handle/1/18480

Electricity distribution companies have the purpose of providing reliable energy supply for its customers, fulfilling regulatory performance metrics. This paper aims to identify time profile incoming of customers’ requests, with focus on services of new connections requested by clients that were disconnected because of debt. To build a classification model for estimating new services requests is an essential conditional for a distribution company productive planning, measuring short time work hours necessities. It will be selected a city with huge commercial demands, displaying how challenging it is for a distribution company to perform processes metrics in accordance with regulatory expectations. The final product of this project is to bring a classification model able to estimate customer behavior when requesting services of new connections after a energy disconnection using clients features as inputs for model simulation.