Um framework para análise postmortem em projetos de desenvolvimento de software em uma instituição pública

• Ano de defesa: 2020
• Autor(a) principal: Vieira, Felipe José Rocha
• Orientador(a): Soares, Michel dos Santos
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Programa de Pós-Graduação: Pós-Graduação em Ciência da Computação
• Palavras-chave em Português: Computação; Análise postmortem; Gestão do conhecimento; Projeto de desenvolvimento de software
• Palavras-chave em Inglês: Postmortem analysis; Knowlegde management; Software development projects
• Área do conhecimento CNPq: CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO
• Link de acesso: https://ri.ufs.br/jspui/handle/riufs/15035

Software is applied in a wide variety of areas. It supports and facilitates the activities of individu- als and organizations in their daily routines. However, software projects have bad reputation due to issues with resources, repeatedly breaking deadlines, high costs, or failing to fully meet user requirements. In order to increase possibilities of improving software projects, it is necessary to understand the failures occurred and the successes achieved, an activity known as postmortem analysis. Even so, the answers to understanding why software projects fail are often overlooked in organizations, and therefore not readily available. Due to the recurrent omission in performing postmortem analysis in software development projects, the objective of this research was to understand the difficulties in performing this analysis, to elaborate and apply a framework for postmortem analysis in software development projects in a public agency. In this research were applied as research instruments the literature review and case study. Through the literature review, were identified the difficulties to perform postmortem analysis. A data collection template was developed and a framework for postmortem analysis in software development projects called CRIAR was developed. To test and evaluate the applicability of the CRIAR framework, a case study was performed. The study was conducted at the Department of Information and Commu- nication Technology (SETIC) of the Regional Labor Court (TRT) of the 20th Region, where the framework for postmortem analysis was applied to a project relevant to the institution. The application of the CRIAR framework allowed the identification of positive and negative points in the analyzed project, the recording of these learnings in a knowledge base, also made possible the suggestion of improvements for the execution of the activities present in the institution’s software development process and the recommendation of courses to integrate the training plan. For the validation of the framework, eleven employees with an average experience of eighteen years in IT and nine years of experience in TRT, answered a questionnaire and were interviewed to express their CRIAR considerations for qualitative assessment of the framework. The results suggest that the application of the CRIAR framework achieved positive results for the institution, pointing out practices that need to be improved and activities that should be maintained to increase the quality of the software developed by the institution’s information technology team.