Apoio à decisão multicritério para o consumidor no mercado de plano privado de assistência à saúde

• Ano de defesa: 2018
• Autor(a) principal: Cerceau, Renato
• Tipo de documento: Tese
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal do Rio de Janeiro; Brasil; Instituto Alberto Luiz Coimbra de Pós-Graduação e Pesquisa de Engenharia; Programa de Pós-Graduação em Engenharia de Sistemas e Computação; UFRJ
• Palavras-chave em Português: Sistemas de Informação; Saúde Suplementar; Apoio a Decisão; CNPQ::ENGENHARIAS
• Link de acesso: http://hdl.handle.net/11422/13049

This work develops an evaluation model that allows the accomplishment of comparisons about products (or health plans) offered by Private Health Insurance and Plans Company (or operator). In addition, it provides a monitoring tool that allows better follow-up to help the decision process, making the individual more active. A computational system was developed to support the decision-making process in three phases: ’assisted’, ’supervised’ and ’self-driven’. The modeling used ELECTRE multicriteria methodology providing experimental results that corroborate the predicted results analytically. As a final product, there is greater availability of information to the citizen to support the decision-making process, receiving the recommendations through the tool developed to perform the comparative analyzes.