A análise da atividade de trabalho dos conselheiros tutelares

• Ano de defesa: 2016
• Autor(a) principal: Mendonça, José Rivandro Martins
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal da Paraíba; Brasil; Psicologia Social; Programa de Pós-Graduação em Psicologia Social; UFPB
• Palavras-chave em Português: Conselheiro tutelar; Psicodinâmica do trabalho; Análise da atividade; Reconhecimento; Tutelary counselor; Psychodynamic of work; Analysis of the activity; Recognition; CIENCIAS HUMANAS::PSICOLOGIA
• Link de acesso: https://repositorio.ufpb.br/jspui/handle/tede/9086

This study of qualitative and descriptive perspective, main objective is to analyze the work activity of the tutelaries counselors of one city in Paraíba. The research included the voluntary participation of 12 members divided into four Councils Tutelary (CTs), aged 27-53 years, mostly made up of females (10). In the method were realized individual interviews semi-structured, observations in the workplace, diary of field and a refund and validation with a group of tutelaries counselors in the last stage of field research. The data collected were subjected to content analysis by section themes, taking the approach of psychodynamics of work as a theoretical basis that justifies all the research. This study concluded that the organization of the work of CTs, with its characteristic of a collective institution is guided by the importance of collective work among its members. It also highlighted the precarious working conditions of guardianship counselors, characterized by the lack of a technical team to assist in service to users, fuel shortages for conducting external occurrence and the use of obsolete computers. About labor relations, there was the existence of cooperation between members of the same collegial, lack of unity among the tutelaries counselors of the different CTs and the relationship sometimes problematic with police officers and authorities because of conflict of assignments. The relationship with service users was considered by the research participants as positive, however, the workplace is identified as the cause of a problem between them. It also became clear that the experiences of suffering are related to: a) barriers caused by other institutions that hinder or stop completely the tasks, showing the lack of autonomy of CTs; b) risks and violence to which guardianship counselors are exposed daily on work; c) confront with situations involving death and violence against children and adolescents. The experiences of pleasure are directly related to the execution of a task that has brought positive transformations to the user's life, recognition of the work done and the sense of justice caused by the punishment of offenders as a result of the complaint made by CT. Although tutelaries counselors feel devalued by society and the city administrator, they feel recognized by their peers and also by users, both factors are important sources of pleasure and meaning at work.