Mapeamento e análise do processo de coordenação do exercício de apresentação da reserva na guarnição de João Pessoa

• Ano de defesa: 2021
• Autor(a) principal: Santos, Marcos Antonio Costa dos
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal da Paraíba; Brasil; Educação; Programa de Pós-Graduação em Mestrado em Gestão de Organizações Aprendentes; UFPB
• Palavras-chave em Português: Gestão de processos; Nível de maturidade; Mapeamento de processos; Exército brasileiro; Serviço militar; Processes management; Maturity level; Process mapping; Brazilian army; Military service; CNPQ::CIENCIAS HUMANAS::EDUCACAO
• Link de acesso: https://repositorio.ufpb.br/jspui/handle/123456789/20881

The globalized world is constantly changing, with increasingly advanced technologies and different social transformations, which require constant monitoring and evaluation of management processes in its various segments. Within this context, both private companies and governmental institutions, including the Brazilian Army, the locus for this work, needed to adapt the management of the processes they carry out to meet, with a better quality, their different types of users, as a result of this constant improvement in their organizational processes. This work aimed to analyze the process of “Coordination of the Reserve Presentation Exercise”, coordinated by the João Pessoa Recruitment and Mobilization Post (RMP), assessing whether this management process of the Brazilian Army is being carried out in accordance with the regulations provided for in the current legislation, using the Business Process Management (BPM) model and the Business Process Modeling Notation (BPMN) as a notation, with the aid of the Bizagi Modeler software. For the analysis and validation of the stages of the mapping process, the guidelines of ISO-TR 26122, of 2008 were used. As a result of the analyzes carried out, a suggestion for improvement in the process was presented, showing the possibility of reducing tasks, reducing the number of the actors involved and the processing time of the documents. For the analysis of the maturity level of the processes in management of the Military Organization, the maturity model of the business process described by David M. Fisher was used. Finally, the study demonstrated that the RPM has, in fact, its organizational processes mapped and executed according to the current legislation and that the level of process maturity, despite having flaws in several segments, presents most aspects analyzed at the level highest maturity.