Competência em informação dos profissionais negociadores na atuação nos mercados internacionais

• Ano de defesa: 2017
• Autor(a) principal: Satur, Roberto Vilmar
• Tipo de documento: Tese
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal da Paraíba; Brasil; Ciência da Informação; Programa de Pós-Graduação em Ciência da Informação; UFPB
• Palavras-chave em Português: Competência em informação; Negociadores internacionais; Informação; Conhecimento; Ciência da informação; Information literacy; International negotiators; Information; Knowledge; Information science; CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO
• Link de acesso: https://repositorio.ufpb.br/jspui/handle/123456789/12404

Information and knowledge are the main needs and resources for people to live in society to use them strategically and professionally in the market in a context of constant evolution of Communications and Information Technology (CIT), or Digital Information and communication technologies (Digital ICTs) and excessive information in the so-called Information Society or Knowledge Society. The professionals who work can no longer be limited to being users of information, therefore, they must be competent in relation to this subject. In this thesis, we investigated the information literacy (IL) of Brazilian international negotiators working in the international market, considering this context of interculturality in the market they are in. The main objective of the study is to analyse the IL that the professional negotiator needs to work in the international markets. Initially it presents the theoretical relationship of Information Management and Knowledge with Information Literacy and the interconnection of these with the international negotiations the performance of negotiating professionals. It is a qualitative and applied study, which was development under the Bruce’s model and its seven categories. This model was the basis for elaborating the data collection instrument which was applied to Brazilian international negotiators operating in the market. After being applied, the questionnaires were validated and used in the analysis of the results. In this analysis, software such as Excel and SPSS were used in order to analyses the data and its results. The analysis also considered two interviews with experts in the field. The research established that, since information is the main resource that the international negotiator uses in his/her job, and the CIT / Digital ICTs are important tools. The negotiator must have information literacy and, therefore, he/she should not be limited to being an information user. The study also showed that most of the international negotiators surveyed know the CIT / Digital ICTs, they know how to find and use information sources, deflagrate their search processes and control them. On the control of information, they demonstrated that they prefer archiving in electronic or combined media (electronic and physical) and know the most relevant contents of the so-called basic knowledge to work in the area. They critically analyse information, transform it into knowledge and expand it with new and creative ideas. In addition, they wisely use information and knowledge not only for their benefit, but also for the benefit of others, making a positive impacting in the people involved. And since they have had inspiring teachers in their profession, as a retribution, they teach other people who want to work in the area. In addition to the profile of the negotiators and the result of their IL, the thesis proposes an IL model for these negotiators and points out relevant themes to Training Courses, aiming to form competent snd better prepared professional negotiators to work in the current market, in which the socalled information society prevails. As a final remark, it states that international professional negotiators are knowledge workers and not just information users. They are information proficient taking into account all Bruce’s categories, knowledge workers who labour in the Information Society. This study brings contributions to the profession of the negotiator and the Information Science as it demonstrates how much this Science has space to grow being either interdisciplinary or applied to the other areas.