Simulação e melhoria de processos: proposta para automação do processo de solicitação para colação de grau coletiva

• Ano de defesa: 2022
• Autor(a) principal: Manso, Gabriela Bandim Nogueira
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal da Paraíba; Brasil; Educação; Programa de Pós-Graduação em Mestrado em Gestão de Organizações Aprendentes; UFPB
• Palavras-chave em Português: Mapeamento de processos; Simulação; Automação de processos; Gestão da informação e do conhecimento; ISO/TR 26122; Process mapping; Simulation; Process automation; Information and knowledge management; Mapeo de procesos; Simulación; Automatización de procesos; Gestión de la información y el conocimiento; CNPQ::CIENCIAS HUMANAS::EDUCACAO
• Link de acesso: https://repositorio.ufpb.br/jspui/handle/123456789/24478

The tools for process mapping, simulation, automation, analysis and reengineering have shown to be essential for the optimization and improvement of organizational management. This study applied these techniques to the request process for collective graduation, in order to improve your processing. The collective graduation is a mandatory academic ceremony to formalize the completion of the course by graduating students. Through process management, it is possible to improve the institutional administration, acting mainly to reduce or eliminate interferences and losses. The general objective of this work was to develop a proposal for the automation of the request process for collective graduation. To carry out the study in question, the process management program called Bizagi Modeler was use to elaborate the complete and precise diagram of the process. The diagramming followed the BPMN (Business Process Modeling Notation) standard. The methodology adopted in this work is qualitative in nature. The means of data collection chosen were document analysis, semi-structured interviews, and verification by means of a checklist prepared according to ISO/TR 26122, of 2008. An adaptation of the SIPOC (Suppliers, Inputs, Process, Outputs and Customers) tool was adapted to informational processes, which contributed to identify key elements and to get a better understanding, indicating opportunities for improvement. Finally, an analysis was carry out presenting a proposal for improvement through process remodeling focused on the elimination of excessive bureaucratization and rework. And, a simulation of the processes (Original and Improved) was performed, using the Bizagi Studio program, to demonstrate and confirm that the scenario with the implemented improvement proposal offered a better result in its execution and processing.