Adoecimento mental no trabalho e a ideia do nexo interseccional: racismo, sexismo e LGBTfobia no trabalho em call center

• Ano de defesa: 2022
• Autor(a) principal: Wanessa Susan de Oliveira Rodarte
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Minas Gerais; Brasil; DIREITO - FACULDADE DE DIREITO; Programa de Pós-Graduação em Direito; UFMG
• Palavras-chave em Português: Saúde mental; Marcadores sociais da diferença; Call center; Direito do trabalho; Interseccionalidade; Centros de atendimento ao cliente
• Link de acesso: http://hdl.handle.net/1843/45408

This research focuses on studying the relation among workers falling mentally ill at call centers and the practices developed at the workspace, which structurally incorporate racism, sexism, and LGBT phobia. It aims to investigate how these forms of discrimination overlap and become essential to the structural articulation of the industry, based upon the constitutive profiles of its workforce. In this way, the research discusses an insight into the relation between mental illnesses and work, by focusing on the inseparability of the direct exploitation of work and the social markers of difference. The question is how the use of constitutive vulnerabilities of the workers are articulated by the industry to accentuate the subordination and compliance to normative work prescriptions, being it either the triggering source or agent of mental and psychic suffering for the subjects. In this sense, by analyzing the connection between work and social markers of race, gender and sexuality, the research seeks in the concept of intersectionality a key to understanding the pairing of illness and work. At the end, it proposes an intersectional link, that aims to fill gaps in the establishment of a relation between the workers' mental illnesses and the effective work, setting jurisdictional paths to the characterization of labor and civil liability and to a possible auxiliary tool to safeguard the health of those who work.