Regulação e controle operacional no transporte coletivo urbano: estudo de caso no município de Belo Horizonte/MG

• Ano de defesa: 2011
• Autor(a) principal: Daniel Marx Couto
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Minas Gerais; UFMG
• Palavras-chave em Português: Transporte público; regulação; indicadores de qualidade; controle operacional; Engenharia de transportes; Transportes Planejamento; Transporte urbano
• Link de acesso: http://hdl.handle.net/1843/BUOS-8NWFJY

Public transport of passengers is the main mode used for 65% of the dislocations in the Brazilian capitals, where they are usually operated by private companies. Besides the issue of passengers continuous migration from collective to private modes, public management bodies face difficulties in defining criteria and applying rules that balance the interests of the main stakeholders, namely the management bodies themselves, the operating companies, and the users. This thesis reports on an applied study aiming at contributing to discussions over and the search of solutions to cope with this problem. More specifically, it consists of a case study approaching the Municipality of Belo Horizonte, a Brazilian city that has experienced two public tender processes with distinct models of public transport delivery. Both models have their characteristics herein analyzed in order to propose an operational quality-control mechanism that accounts for both current regulation and stakeholders behavior and also builds on a set of service offer indexes aiming at systemic and timely monitoring of users demands and operating companies service delivery. Such a proposal is based on document analysis of norms and standards ruling public transportation in both Belo Horizonte and Brazil, statistical analysis of a complaint database and of users satisfaction research data collected in Belo Horizonte, and investigation of the operating companies by means of historical trend analysis of offer and supply for both models of public transport delivery. Differently from previous research, this study is innovative in approaching a case study concerning the application of two different models in the same municipality, where a database is available to support solid historical analyses and testing of the proposed quality-control mechanism. The results, which are geo-referenced according to the Planning Units defined by Belo Horizonte City Hall, show some benefits from the current model, but also some gaps demanding further regulation: service quality is satisfactory in what concerns spatial coverage and reliability, but it still requires further improvement regarding time coverage and comfort