Gestão da informação e do conhecimento: estudo de múltiplos casos

• Ano de defesa: 2005
• Autor(a) principal: George Leal Jamil
• Tipo de documento: Tese
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Minas Gerais; UFMG
• Palavras-chave em Português: Gestão da informação; Gestão do conhecimento; Ciência da informação; Tecnologia da informação; Gerenciamento da informação
• Link de acesso: http://hdl.handle.net/1843/VALA-6KHGGG

Based on an multidisciplinary approach, the present research aimed at the identification of the information and knowledge management processes in Brazilian corporations. Such process was subdivided in the sub-processes of obtaining, registering, sharing, valuating, monitoring strategic application, as well as the use of information technology tools. A field research was realized in 16 organizations, in which 101 interviews were conducted. Multiple cases by non-probabilistic judgment methodology was applied. The study has shown that the process exists, although not explicitly, in most of the researched organizations, including the perception of the sub-processes. It was also possible to detect the existence of an understanding of the value and needs related to information and knowledge on an strategic level, including the use of technological tools.