MAPEAMENTO DE COMPETÊNCIAS DO PROFISSIONAL QUE ATUA NO DESENVOLVIMENTO DE PROGRAMAS DE AVALIAÇÃO DA CONFORMIDADE: ESTUDO DE ORGANIZAÇÃO DO SETOR PÚBLICO SOB A PERCEPÇÃO DE SEUS FUNCIONÁRIOS
Ano de defesa: | 2009 |
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Autor(a) principal: | |
Orientador(a): | |
Banca de defesa: | |
Tipo de documento: | Dissertação |
Tipo de acesso: | Acesso aberto |
Idioma: | por |
Instituição de defesa: |
Programa de Pós-graduação em Sistemas de Gestão
Segurança do Trabalho, Meio-ambiente, Gestão pela Qualidade Total |
Programa de Pós-Graduação: |
Não Informado pela instituição
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Departamento: |
Não Informado pela instituição
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País: |
Não Informado pela instituição
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Palavras-chave em Português: | |
Link de acesso: | https://app.uff.br/riuff/handle/1/19105 |
Resumo: | The protection of consumer health, product safety, fair trade and sustainability are some of society concerns nowadays. In response, organizations are using labels trying to provide information about such aspects on its products. The credibility of this information is supported by conformity assessment programs, through procedures and rules that provide guidance to tests, inspections, and certification. This study, an exploratory research, aimed the competence identification for the professional that develops conformity assessment programs. For literature reviewing were considered authors such as Zarifian, Le Boterf and Ruas, among others, and their studies were used for planning document analysis as the survey which was conducted by applying a structured questionnaire. Based on survey results, a competence profile was proposed aligned to the research objectives. The main competences identified correspond to technical and relational aspects and the most relevant are knowledge on conformity assessment and legislation, conducting public consultation, research rules and regulations, teamwork and openness to receive feedback. |