Uma análise das práticas de asseguramento da qualidade de produtos e processos antes do início da produção em série adotadas por empresas do ramo automotivo

• Ano de defesa: 2009
• Autor(a) principal: Silva, Edson da
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Programa de Pós-graduação em Sistemas de Gestão; Segurança do Trabalho, Meio-ambiente, Gestão pela Qualidade Total
• Palavras-chave em Português: Asseguramento da Qualidade; Método de Avaliação por Fases; Ramo Automotivo; Quality assurance; Stage-Gate Review; Automotive Industry; CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
• Link de acesso: https://app.uff.br/riuff/handle/1/18263

Aggressive competition, demand for immediate and efficient response as well as demand for high quality level of products from manufactures have led organizations in the automotive industry to develop new forms of relationships. This shows the need for researches that go deep into the systematics adopted by company-customer with its suppliers, specifically in quality assurance of product and process development before the start of production in series. The objective of this work is to analyze the practices of the quality assurance of products and processes before the start of the production in series of companies in the automotive industry. The method used was an elaborated questionnaire sent to seventy companies in the various segments of the automotive industry. Part of the obtained results demonstrates that many of companies researched are using the good practices of quality assurance from the definition of suppliers till the approval of products and processes for production. The results also indicates that companies are exploring all possibilities to improve the quality of its products e make them capable of competing satisfactorily on the global market. However, another part of the results shows a big distance from the ideal relationship between companies, costumers and suppliers as well as the reality in which they live at the moment. At the same time, the results suggests a deep reflection on the relationship between companies, as well as the systematics adopted by them on the subject in question. Aiming at contributing to the solution of this problem, the results of the research also allowed the proposal of a conceptual model to assist quality assurance before the production in series structuralized by the Stage-Gate Review in quality management