A GESTÃO DO CONHECIMENTO SUBJACENTE AO PROCESSO SELETIVO DISCENTE PARA A UNIVERSIDADE PÚBLICA: administrando um rito de passagem

• Ano de defesa: 2003
• Autor(a) principal: Silva, Roberto Vianna da
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Programa de Pós-graduação em Sistemas de Gestão; Segurança do Trabalho, Meio-ambiente, Gestão pela Qualidade Total
• Palavras-chave em Português: gestão pela qualidade; ensino superior; Universidade Pública; gestão do conhecimento; organizational environment; university nowadays; public university; CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
• Link de acesso: https://app.uff.br/riuff/handle/1/21213

The aim of the present work is to identify, describe, analyze, propose and to implant in the organizational environment of a public university, especially in the College of Coordination Nucleus of the University of Rio de Janeiro - UNIRIO, the work practice for academic quality and in agreement with the strategies being used by model the university nowadays. For the work, the investigative method adopted was the case study, considering the current contextualization and for enabling a more thorough study of a University Department, responsible for the student process selective. This is a descriptive study. The data for our study was collected in meetings, lectures. interviews, questionnaires and internal documents analysis. The description and analysis of the data was accomplished through the use of qualitative and quantitative techniques and the results obtained demonstrate that the adoption of sharing strategies, in the Public University, can generate good results