O cotidiano dos trabalhadores da unidade de internação pediátrica de um hospital universitário e a Síndrome de Burnout

• Ano de defesa: 2014
• Autor(a) principal: Freitas, Grace Kelly Filgueiras
• Tipo de documento: Tese
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal do Espírito Santo; BR; Doutorado em Psicologia; UFES; Programa de Pós-Graduação em Psicologia
• Palavras-chave em Português: Occupational Psychology; Burnout Syndrome; Work Organization; Psicologia do Trabalho; Saúde do Trabalhador; Organização do trabalho; Síndrome de Burnout; Burnout (Psicologia); Psicologia industrial; Psicologia; 159.9
• Link de acesso: http://repositorio.ufes.br/handle/10/9079

This study investigates how the occupational environment of a pediatric ward is experienced by health professionals and to what extent it affects their well-being and overall health. Over the last decades, health care work has undergone a dramatic transformation and these changes have negatively affected the physical and mental health of health care professionals. Using a qualitative framework, this research aimed at identifying health threats and potential triggers of burnout in occupational environment. Qualitative methods -participant observation, interviews and field notes- were used to validate responses on quantitative instruments - sociodemographic questionnaire and MBI, which was used to assess the dimensions of burnout. Data analysis was grounded on interpretation of meaning methodology. The results indicated low risk for burnout, which may be due to the positive aspects in the working environment of the pediatric ward of the academic hospital. Although not-conflict-free, overall positive relationships, marked by trust and cooperation, seem to have contributed to the satisfactory balance found between work environment and workers’ health. To this it should be added the social acknowledgment of the work and value of health care professionals, together with their sense of self-accomplishment in caring for children. Although they have to face the consequences of underfunding and low governance standards, health professionals maintain a positive view of their work while effectively responding to the daily challenges they face, thus keeping a good balance between work and occupational health.