Cultura Organizacional em instituições de ensino superior: do foco no cidadão ao cumprimento das normas

Detalhes bibliográficos
Ano de defesa: 2019
Autor(a) principal: Carvalho, Renata Albuquerquer de
Orientador(a): Não Informado pela instituição
Banca de defesa: Não Informado pela instituição
Tipo de documento: Dissertação
Tipo de acesso: Acesso aberto
Idioma: por
Instituição de defesa: Universidade Federal Rural do Semi-Árido
Brasil
Centro de Ciências Sociais Aplicadas e Humanas - CCSAH
UFERSA
Programa de Mestrado Profissional em Administração Pública
Programa de Pós-Graduação: Não Informado pela instituição
Departamento: Não Informado pela instituição
País: Não Informado pela instituição
Palavras-chave em Português:
Link de acesso: https://doi.org/10.21708/bdtd.profiap.dissertacao.5209
https://repositorio.ufersa.edu.br/handle/prefix/5209
Resumo: Assuming the coexistence of bureaucratic and managerial management models in the daily life of public universities, this work intends to explore, through the perception of public servants and in light of organizational culture, the administrative practices of the Pro-Rectories of a University, when it comes to its adherence to rules and its focus on the citizen. That is, the study aims at observing the valorization (or devaluation) of formality, impersonality, hierarchy and the focus on users' needs, as it seeks to understand how the compliance of the servers with such elements could influence the practices of public organizations toward the achievement of their main objective: social welfare. The methodological procedures of the dissertation included, besides bibliographical research, interviews with servers of the studied institution, which consisted of an exploratory case study. It was possible to observe the attachment of the interviewed subjects to the characteristics of the bureaucracy, especially the formalism and impersonality. The study shows that the bureaucracy, through its written rules, acts as a tool to protect the servers against a general distrust of their own practices. Furthermore, it became possible to understand that the servants of the studied University direct their practices much more to the compliance of standards and rules than to the focus in the needs of its services’ users