Transformando ameaças em oportunidades: uma análise das estratégias de implantação de um serviço de internet - estudo de caso nos Correios do Ceará

• Ano de defesa: 2005
• Autor(a) principal: Ferreira, Edilton Teixeira
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Palavras-chave em Português: Serviços ao cliente - Internet; Planejamento empresarial; Serviço postal
• Link de acesso: http://www.repositorio.ufc.br/handle/riufc/15568

The present work search to evaluate strategic actions of implantation of the service of Public Access to Internet adopted by the Brazilian Company of Mail and Telegraphs - ECT to the light of the theoretical revision about formulation of strategies protected for several studious authors of the subject. Customers, managers of agencies of ECT and technicians of the area of computer science of the company were interviewed, to understand the threats and opportunities that the internet can make possible and which the possible managerial strategies that the Mail could adopt to create opportunities, being followed theoretical models that turn on the subject. Electric outlet of strategic decision is the central object of that dissertation, the study of strategic actions for application of that new service of access terminal to the internet intended by the Mail, it finds in the several strategic models presented by some authors as Porter, Mintzberg, among other, some resonance that guides your development and application better. The study is limited to the strategic analysis of the use of the new service as competitive advantage for the company, have seen, that the research demonstrated that there is field for installation of the service, transforming the possible threat of the internet for the conventional mail in opportunity for a company of correspondences.