Expectatividades e necessidades: as estratégias de adesão, sobrevivência e resistência de jovens trabalhadores do call center

• Ano de defesa: 2014
• Autor(a) principal: Benevides, Márcio Renato Teixeira
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: www.teses.ufc.br
• Palavras-chave em Português: Call center; Rise and opportunity; Agentes de centros de atendimento ao cliente - Fortaleza(CE) - Atitudes; Agentes de centros de atendimento ao cliente - Fortaleza(CE) - Condições sociais; Oportunidades de emprego - Fortaleza(CE); Trabalho - Aspectos sociais - Fortaleza(CE)
• Link de acesso: http://www.repositorio.ufc.br/handle/riufc/7933

This is a research about young call center workers from Fortaleza who lives from their word. I divided them, methodologically, into two initial groups: one for those who pay their college from their salary obtained in telemarketing and another with employees who invest in the vertical rise in the company. It the first situation the young workers have in their mind that the graduate in college will improve their life increasing expenditure possibilities. The job, even exhausting, can work like a self-uprise, guaranteeing an elevation in their income conditions, promoting a status and agentivity increased even off the word. In the second group there’s also a trying to increase status and agency but the investment is through the work itself. Taking advantages of internal selections in the company, the telemarketers cling to the “Política de Degraus” (steps policy) – showed at call center – to seek their own agentives possibilities. These processes of ascension – both school level, such as position in the company – can ensure the realization of personal achievements, professional, financial and also within the prestige. Beyond the domination, exploitation and absorption schemes of labour, there’s some people who invested somehow at work. This struggle for agency justifies, somehow, the accession of young workers jobs precarious and ethereal, as in this case. Also analyze the “mazelas” (ills) and “dormentes” (sleepers) who are young who resist the formal procedures of the company and against their schemes subvert discipline.