Eficiência relativa da governança de tecnologia da informação nas Instituições Federais de Ensino Superior do Brasil sob a perspectiva de gestão de TI

• Ano de defesa: 2017
• Autor(a) principal: Sousa, Werlon Marques
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Palavras-chave em Português: Tecnologia da Informação; Governança de TI; Gestão de TI; Eficiênciar relativa; DEA
• Link de acesso: http://www.repositorio.ufc.br/handle/riufc/28075

The use of Information Technology (IT) is present in the daily life of corporate institutions, making IT management essential because it supports the strategic objectives of an organization. In educational institutions, the use of IT helps in learning, research and extension processes. Therefore, this study has as main objective to investigate in the Federal Institutions of Higher Education of Brazil (IFES), regarding IT management proposed by IT governance, evaluating the relative efficiency using Data Envelopment Analysis (DEA). Besides, this study presents the concepts of IT governance and management, the main frameworks used to provide IT management, the IT Governance Index (IgovTI) of the Federal Public Administration (APF) as measured by the Brazilian Court of Audit (TCU) and the main characteristics of the DEA method. The research approach is quantitative, as it based on data from the last survey of IT governance conducted by the TCU in APF entities. The nature of the research is of the applied type, classified as the objectives as exploratory, being the locus of the research the IFES. The descriptive analysis of the collected data showed that 36.43% of the IFES did not adopt IT management practices and only 12.26% carried out the practices in full. The factors with the highest adoption rates of IT management practices were the current IT plan (input) with 40.40% of IFES adopting in full and 27.27% in part, and the ITcontracting factor (output) with 42.42% of the IFES performing entirely and 17.17% partially. Through the definition of the efficiency ranking among the IFES, it verified that among the 99 IFES analyzed 66 was classified as efficient and 33 as inefficient.