Modelagem adaptativa de processos para instituição de ensino superior

• Ano de defesa: 2017
• Autor(a) principal: Silva, Arquiris Ferreira da
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Alagoas; Brasil; Programa de Pós-Graduação em Modelagem Computacional de Conhecimento; UFAL
• Palavras-chave em Português: Computação - Modelagem de processos; Gestão acadêmica – Ensino superior - Administração; Business Process; Business Process and Notation; Business process model and notation; Academic management; Process modeling; CNPQ::CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO
• Link de acesso: http://www.repositorio.ufal.br/handle/riufal/1767

as well as to present a solution for using this approach in the academic field. It is known that business process is widely used around the world in industries of all contexts and sizes. However, the subject is still little discussed in academic management. In the national context, the Ministry of Education (MEC) has been creating ways to control the quality of higher education and HEIs have been obliged to adapt and maintain the proposed quality indicators within certain limits. If these limits are not respected, several sanctions can be applied: on-site visits, loss of vacancies, suspension of selective processes and even closure. Allied to this, it is known that in the academy there are professors who have been assigned to hold management positions. It is shown in this work that besides this aspect, they did not receive the qualification to occupy such positions within the academic environment, doing their activities according to the personal experience of each one. In other words, MEC created ways to control the quality of higher education courses but did not define the procedures for them to be achieved the HEIs have to struggle in creativity. The standardization of processes is enough to make a contribution in this scenario. However, it alone is not efficient due to a large difference between industry and academia, the dynamism of higher education. In this way, we present an adaptable methodology that can be applied in HEIs of different sizes. It is expected, in this way, to contribute to the quality of higher education as a whole.