PROGRAMA DE ACREDITAÇÃO HOSPITALAR: CONSTRUÇÃO DE UMA CARTILHA PARA MELHORIA DOS PROCESSOS ASSISTENCIAIS

• Ano de defesa: 2017
• Autor(a) principal: MOURA, ANNE RAFAELA TAVARES DE
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Estadual do Ceará
• Palavras-chave em Português: Gestão em Saúde
• Link de acesso: https://siduece.uece.br/siduece/trabalhoAcademicoPublico.jsf?id=86440

<p class="MsoBodyText" style="margin-top:.3pt"><b style="mso-bidi-font-weight: normal"><span style="font-size:9.5pt;mso-bidi-font-size:12.0pt" lang="PT">&nbsp;</span></b></p> <p class="MsoNormal" style="margin-top:0cm;margin-right:48.4pt;margin-bottom: 0cm;margin-left:65.1pt;margin-bottom:.0001pt;text-align:justify;line-height: 150%"><span lang="PT">A Acreditação hospitalar apresenta-se como processo avaliativo e consiste em uma importante ferramenta para organizar o processo de trabalho com eficiência e eficácia, levando os hospitais a passarem por diversas mudanças, dentre as quais o desenvolvimento de melhorias contínuas da qualidade do atendimento aos pacientes e avanços no desempenho organizacional, oferecendo confiança à comunidade. O comportamento dos profissionais pode interferir na maneira como cada serviço experimenta o processo, com influência na diminuição ou no aumento da adesão do progresso da gestão da qualidade. Os objetivos deste estudo foram construir e validar uma cartilha sobre Acreditação hospitalar para os profissionais; compreender a relação entre o processo de Acreditação hospitalar e a melhoria da qualidade assistencial em hospital de referência; identificar as ferramentas implantadas com o processo de Acreditação; identificar as concepções dos gestores e profissionais da assistência sobre o processo de Acreditação; levantar as estratégias utilizadas pelos profissionais para<span style="mso-spacerun:yes">&nbsp; </span>a manutenção do processo de prestação da assistência de qualidade. Optou-se por um estudo metodológico com abordagem qualitativa realizado em hospital público, de alta complexidade do interior do Ceará, Acreditado com Excelência. A coleta de dados foi realizada em três fases. Fase 1: foi realizada uma pesquisa documental, Fase 2: pesquisa qualitativa e Fase 3: Pesquisa metodológica com proposta de construção e validação de uma Cartilha. Os aspectos éticos foram respeitados com aprovação do Comitê de Ética em Pesquisa do ISGH que emitiu parecer favorável à pesquisa sob o número 2.171.830. Os resultados evidenciaram que, com a inserção da unidade do estudo no processo de Acreditação hospitalar, ocorreram mudanças organizacionais e, consequentemente, nas atividades diárias dos gestores e profissionais. A instituição utiliza algumas ferramentas de qualidade para o acompanhamento dos protocolos e rotinas, assim como o planejamento de ações e acompanhamento dos indicadores e dos resultados. Além disso, foi possível observar nos discursos dos gestores e profissionais que os mesmos compreendem a relevância do processo para a melhoria da assistência e maior segurança para os pacientes, entretanto, ambos os grupos concordam <span style="letter-spacing: .1pt">que </span>é necessário maior envolvimento dos colaboradores para o alcance efetivo dos resultados positivos para os pacientes e, aliado a este fato, um maior conhecimento do conceito e objetivos do processo de Acreditação. Nesse contexto, observa-se que um maior conhecimento sobre como funciona o processo e um maior envolvimento por parte dos profissionais, poderá aumentar a probabilidade de oferecer qualidade assistencial e maior segurança a todos os<span style="letter-spacing:-.25pt"> </span>pacientes.</span></p> <p class="MsoBodyText" style="margin-top:.05pt"><span style="font-size: 16.5pt;mso-bidi-font-size:12.0pt" lang="PT">&nbsp;</span></p> <p class="MsoNormal" style="margin-top:.05pt;margin-right:0cm;margin-bottom:0cm; margin-left:65.1pt;margin-bottom:.0001pt;text-align:justify"><b style="mso-bidi-font-weight:normal"><span lang="PT">Palavras-chave: </span></b><span lang="PT">Acreditação. Segurança do paciente. Hospitais. 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