O papel da informação na política pública de assistência à saúde suplementar de servidores da UFSCar

• Ano de defesa: 2024
• Autor(a) principal: Moraes, Tainara Gabriele de
• Orientador(a): Justo, Carolina Raquel Duarte de Mello
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de São Carlos; Câmpus São Carlos
• Programa de Pós-Graduação: Programa de Pós-Graduação em Gestão de Organizações e Sistemas Públicos - PPGGOSP
• Palavras-chave em Português: Auxílio indenizatório de saúde; Disseminação de informações; Política pública; Saúde suplementar
• Palavras-chave em Inglês: Health indemnity assistance; Information dissemination; Public policy; Supplementary health
• Área do conhecimento CNPq: CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO PUBLICA::ADMINISTRACAO DE PESSOAL; CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO PUBLICA::ORGANIZACOES PUBLICAS; CIENCIAS HUMANAS::CIENCIA POLITICA::POLITICAS PUBLICAS
• Link de acesso: https://repositorio.ufscar.br/handle/20.500.14289/20301

The execution of administrative procedures structures the implementation of public policies, and the recognition of the norms and rules that regulate them is fundamental for their correct execution. The reimbursement of supplementary health expenses for civil servants of the Union, autarchies, and federal public foundations constitutes a health assistance benefit. To access this benefit, it is necessary to prove the contracting of a health care plan, along with the accountability and verification of expenses with the contracted plan as a means of controlling this policy. This investigation identifies knowledge gaps among UFSCar beneficiary employees that may result in undue payments or the non-granting of the due benefit. Therefore, beneficiaries need to know their rights and duties related to this public policy through clear access to the information and specifications that regulate the benefit. The objective of this work is to analyze the implementation of supplementary health assistance for employees and to develop proposals for actions to improve the dissemination of information in the stages of the process flow. The research adopts a qualitative, descriptive, and exploratory approach. To this end, a questionnaire is applied to UFSCar beneficiary employees and an interview is conducted with a public employee from the human resources department of another federal higher education institution.