Gestão de desempenho na administração pública: um estudo multicaso em instituições federais de ensino

• Ano de defesa: 2018
• Autor(a) principal: Ribeiro, Eliane Silva
• Orientador(a): Pimentel, Andréa Eloisa Bueno
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de São Carlos; Câmpus São Carlos
• Programa de Pós-Graduação: Programa de Pós-Graduação em Gestão de Organizações e Sistemas Públicos - PPGGOSP
• Palavras-chave em Português: Avaliação de desempenho; Gestão de desempenho humano; Administração pública; Instituições federais de ensino
• Palavras-chave em Inglês: Performance appraisal; Human performance management; Public administration; Federal educational institutions
• Área do conhecimento CNPq: CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESAS::ADMINISTRACAO DE RECURSOS HUMANOS; CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO PUBLICA::ADMINISTRACAO DE PESSOAL; CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO PUBLICA::ORGANIZACOES PUBLICAS; CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO PUBLICA; CIENCIAS HUMANAS::PSICOLOGIA::PSICOLOGIA DO TRABALHO E ORGANIZACIONAL::FATORES HUMANOS NO TRABALHO; CIENCIAS HUMANAS::PSICOLOGIA::PSICOLOGIA DO TRABALHO E ORGANIZACIONAL::TREINAMENTO E AVALIACAO
• Link de acesso: https://repositorio.ufscar.br/handle/20.500.14289/10240

This study sought to contribute to the human performance management debate in the public administration by evaluating the performance management systematics of five federal educa-tional institutions (considering nine study units). By confronting the theory, legal determina-tions and observed practice, it was possible to identify that the inefficiency of the performance management systematics results from a series of inconsistent actions in all stages of its im-plementation and include expertise lack, reproduction of performance management systems strange to culture and organizational strategy, inexistent of servant civil involvement, unpre-paredness of managers to conduct the management itself, inexistent of appraisal computeriza-tion which makes it difficult to analyze, systematize and provide information. Like this, the procedure is restricted to a pro forma reports, whose purpose is to justify the progress of the servant civil in the career. Based on the theoretical framework were proposed actions to broaden the tool's objectives; reduction of existing conflicts in the procedure conduction; im-proving processes and working conditions; continuous development of servant civil; achieve and preserve of an excellence standard in public services offer, in order to promote institu-tional and individual development by lining up the organization's strategic objectives with in-dividual objectives. This is a qualitative work and the research method consists of a Multi case Study. Data collection was done through documentary research and semi-structured in-terviews. The collected informations in the Multi case Study were analyzed from a dialogue with the theoretical framework, legal guidelines, institutional documents and the review of performance management practices with the use of content analysis.