Diretrizes para a gestão da qualidade do processo de projeto em empresas de pré-fabricados baseado na norma NBR ISO 9001:2000

• Ano de defesa: 2009
• Autor(a) principal: Bergami, Mara Lúcia
• Orientador(a): Novaes, Celso Carlos
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de São Carlos
• Programa de Pós-Graduação: Programa de Pós-Graduação em Engenharia Civil - PPGECiv
• País: BR
• Palavras-chave em Português: Gestão da qualidade; Concreto pré-fabricado; Projetos; ISO 9001:2000; Processo de projeto
• Palavras-chave em Inglês: Prefabs concrete; Quality management; Project of prefabricated concrete; Project process
• Área do conhecimento CNPq: ENGENHARIAS::ENGENHARIA CIVIL::CONSTRUCAO CIVIL
• Link de acesso: https://repositorio.ufscar.br/handle/20.500.14289/4648

The project process is critical so that be achieved the objectives of quality for constructive prefabricated concrete. The correct development of a project process, from the program systematization of quality management, promote to the efficacy of the entire production project. Thus, this dissertation has the objective to propose guidelines for effective implementation of project requirements established by section 7.3 and others sections related to the project process, referenced in standard NBR ISO 9001:2000 to manufacture companies of prefabricated concrete. These guidelines were established from the review of literature and of the explorative case study, accomplished in three manufacture companies of prefabricated concrete, where through a preliminary questionnaire and observation, we can collect data that identify the attention points for quality management of process project. To achieve the objectives above, were investigated aspects such as: the project relevance to the concrete prefabs industry, the method of project coordination in prefab and the impact of non-conformance projects for the production process (production and setting prefabricated project).