Em direção a um modelo de acompanhamento de produtividade de atores na execução de atividades de workflows

• Ano de defesa: 2001
• Autor(a) principal: Schwartzhaupt, Carlos Henrique
• Orientador(a): Ruiz, Duncan Dubugras Alcoba
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica do Rio Grande do Sul
• Programa de Pós-Graduação: Programa de Pós-Graduação em Ciência da Computação
• Departamento: Faculdade de Informática
• País: Brasil
• Palavras-chave em Português: INFORMÁTICA; WORKFLOW; PRODUTIVIDADE
• Área do conhecimento CNPq: CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO
• Link de acesso: http://tede2.pucrs.br/tede2/handle/tede/6490

Inside organizational environments, it is necessary to have software tools to support the administrative work. It is important to follow the work being done by the actors (humans or information systems) because they have specific characteristics and work jointly as teams. The evaluation of actors’ productivity is fundamental. In computing, the computational technology that supports the management of this flow of work is called Workflow automation. This work introduces a model for accompanying the productivity of actors, taking into consideration several intrinsic aspects of the current Gregorian calendar, actors’ hours and their appointments. This approach intends to cover these aspects that the Workflow standards do not cover, even the description standard and the execution one. We consider such aspects essential for the productivity evaluation of actors. Contributions of this research are a model for representing calendar and the actors’ hours, a model for scheduling appointments and the integration of these models within the Workflow description and execution standards.